DOMENIQUA RIVERA
Fort Lupton,CO
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Medical Assistant Supervisor
Advanced Urgent Care & Occupational Medicine
04.2019 - Current
- Called and faxed pharmacies to submit prescriptions and refills.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Utilized various software programs to process customer payments.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Office Coordinator
ADM PRO PAINTING LLC
01.2016 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Provided clerical support, addressing routine, and special requirements.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Delegated tasks to administrative staff, increasing office productivity and streamlining company operations.
- Created and implemented secure filing systems for sensitive employee and client documents.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Associate of Science - MEDICAL BILLING CODING
AAPC
Salt Lake City, UT12.2023
Associate of Science - Medical Assisting
Concorde Career College - Aurora
Aurora, CO03.2021
Skills
- Clerical Support
- Patient Data Management Systems
- Account Updates
- Project Management
- Team Leadership
- Daily Production Reports
- Interoffice Correspondence
- Computer Literacy
- Medical Records Management
- Microsoft Office
- Organizational Skills
- Office Management Software
Timeline
Medical Assistant Supervisor
Advanced Urgent Care & Occupational Medicine
04.2019 - Current
Office Coordinator
ADM PRO PAINTING LLC
01.2016 - Current
Associate of Science - MEDICAL BILLING CODING
AAPC
Associate of Science - Medical Assisting
Concorde Career College - Aurora
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