Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

DOMENIQUE BRUMBY

Madison,WI

Summary

Professional Customer Account Specialist with years of experience managing accounts. My strengths are building relationships with my customers and understanding there day to day operations and needs. Skilled in using CRM software to enhance customer satisfaction and retention. Strengths lie in problem-solving, communication, learning new software and technically, and time management skills.

Overview

10
10
years of professional experience

Work History

Customer Account Specialist

C.H. Robinson
Madison , WI
02.2023 - Current
  • Build relationships with customers and collaborate with internal teams to solve challenging customer problems.
  • Learn operations and new technology platforms to ensure customers' shipments/orders are getting placed and delivered on time.
  • Build and develop relationships with customers to ensure continued partnership.
  • Communicate shipment updates/problems to customers.
  • Respond to customers with a sense of urgency to provide an excellent customer experience.
  • Communicate through emails and meetings.
  • Developed strategies to improve customer satisfaction levels.
  • Collaborated with other departments on special projects as required.

Customer Success Manager/ Client Support Specialist

Friendemic LLC/ Kenect
11.2021 - 02.2023
  • Company Overview: (Remote)
  • Customer Success Manager to large dealership organization (Powersports, Dealerships, Harley-Davidson Groups).
  • Monthly meetings with Marketing Directors, General Managers, and Managers for each dealership organization in my book of business.
  • Understand and listen to my client's business objectives, outcomes, and challenges.
  • Provide insights for improvement, tools, and opportunities to cross-sell new products.
  • Create and present Business Reviews/Webinars to organization Managers, Decision Makers.
  • Maintain revenue growth for my book of business (Experiences Accounts) and Churn Scores ($844,203.00 ARR).
  • Ownership of onboarding, start to finish, for new clients/locations.
  • Ownership of tech problems and solving them with the development team.
  • Communication daily via Zoom meetings, calls, emails, and Slack channels.
  • Learning new CRM/Tech software.
  • Salesforce/CRM experience
  • (Experience Team)

Universal Banker

Wisconsin Bank and Trust
Madison, WI
08.2020 - 11.2021
  • Provided customer service to clients by answering questions, resolving complaints and processing transactions.
  • Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
  • Assisted customers with online banking setup and troubleshooting issues.
  • Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
  • Processed deposits, withdrawals, loan payments and other financial transactions.
  • Verified customer identity through driver's license or other forms of identification.
  • Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.

Customer Service Representative

Lynch Chevrolet/ Racine Honda
12.2017 - 08.2020
  • Answering all sales/service questions, and concerns is addressed.
  • Making 80-100 calls a day.
  • Provide top customer service and daily communication to all customer leads.
  • Make sure all concerns/complaints are answered in a timely manner.
  • Scheduling appointments for customers to come into the dealership daily.
  • Double checking that the car is available before customers come to the dealership.
  • Answering emails in a timely manner.
  • Responding to customers professionally and timely.

Child Care Teacher

SC Johnson Child Care Learning Center
07.2016 - 10.2017
  • Responsible for 6 kids in my care at all times.
  • Making sure my students were also in a safe environment.
  • Following and teaching lesson plans.
  • Creating lesson plans.
  • Keeping daily contact with parents, sending emails, monthly phone call, 6-month conference, and teaching strategies.
  • Making a fun-loving and safe classroom.

Universal Banker

Landmark Credit Union
06.2014 - 07.2016
  • Provided customer service to clients by answering questions, resolving complaints and processing transactions.
  • Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
  • Assisted customers with online banking setup and troubleshooting issues.
  • Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
  • Processed deposits, withdrawals, loan payments and other financial transactions.
  • Verified customer identity through driver's license or other forms of identification.
  • Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.

Education

High School Diploma -

Union Grove High School
Union Grove, WI
01.2014

Associates - Childcare Education

Gateway Technical College
Racine, WI

Skills

  • Customer Success Manager
  • Automotive Experience
  • Customer Focus
  • Communication
  • Tech Savvy
  • Building Collaborative
  • Business Insights
  • Sales
  • Onboarding
  • Product Adoption
  • Webinar Trainings
  • Revenue Growth

References

References are available on request.

Timeline

Customer Account Specialist

C.H. Robinson
02.2023 - Current

Customer Success Manager/ Client Support Specialist

Friendemic LLC/ Kenect
11.2021 - 02.2023

Universal Banker

Wisconsin Bank and Trust
08.2020 - 11.2021

Customer Service Representative

Lynch Chevrolet/ Racine Honda
12.2017 - 08.2020

Child Care Teacher

SC Johnson Child Care Learning Center
07.2016 - 10.2017

Universal Banker

Landmark Credit Union
06.2014 - 07.2016

High School Diploma -

Union Grove High School

Associates - Childcare Education

Gateway Technical College

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