Domiana Kaminski
Estero,FL
Summary
Capable Bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in establishments.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Bartender /Restaurant Server
Duffy's Sports Bar And Grill
09.2020 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Built relationships with vendors to manage orders and negotiate costs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
Medical Cannabis Office Assistant
Express Cannabis
01.2023 - 05.2023
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Enhanced customer satisfaction by providing personalized cannabis product recommendations based on individual needs and preferences.
- Provided exceptional service to medical patients, educating them on appropriate dosage and consumption methods for their specific conditions.
- Contributed to increased sales revenue by staying informed about the latest industry trends and product offerings.
- Strengthened relationships with vendors to secure exclusive deals and promotions for the store''s clientele.
- Promoted a safe consumption culture by informing customers about proper storage practices and potential side effects of cannabis use.
- Educated customers on state regulations surrounding cannabis consumption, helping them navigate legal limitations responsibly.
- Facilitated informative workshops, introducing customers to new products and techniques for optimal cannabis experiences.
- Boosted customer loyalty through regular follow-ups, addressing inquiries or concerns promptly and professionally.
- Navigated challenging customer interactions gracefully while adhering to company policies and values at all times.
- Coordinated successful in-store events that attracted new clientele while fostering existing customer relationships.
- Participated in community outreach efforts aimed at debunking common misconceptions about cannabis use while emphasizing its potential benefits.
- Regularly attended industry conferences and seminars, staying informed on advancements in cannabis research and market shifts.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Increased brand visibility by crafting and implementing creative social media campaigns.
- Enhanced audience engagement through regular posting of relevant content on multiple social media platforms.
- Managed customer inquiries and complaints via social media channels, providing prompt resolutions and excellent customer service.
- Curated high-quality visual assets for use in both organic and paid social media campaigns.
- Supported email marketing initiatives by designing eye-catching graphics and compelling copy for newsletters and promotional materials.
- Developed a library of reusable templates for efficient creation of visually appealing content across different channels.
- Leveraged scheduling tools to maintain a consistent posting schedule while maximizing exposure during peak engagement hours.
- Conducted daily updates to social media profiles to boost company online presence.
- Designed and presented social media campaign ideas.
- Contributed to mock-ups, email campaigns, and social media content.
- Created informative and entertaining posts for client's Twitter, Facebook, and Instagram pages.
- Created engaging content to catch attention of potential customers.
- Responded to comments, posts, and questions from various channels.
- Researched relevant industry trends to develop engaging, topical social media content.
Education
Master of Science - Medical Cannabis Sciences And Theraputetic
University of Maryland - Baltimore County
Baltimore, MD05.2024
Bachelor of Science - Integrated Studies
Florida Gulf Coast University
Fort Myers, FL12.2021
Associate of Arts - Journalism
Indian River State College
Ft. Pierce, FL05.2019
Skills
- Food Service
- Basic Accounting
- Beverage Preparation
- Suggestive Selling
- Payment Processing
- Microsoft Excel
- Customer Service
- Microsoft Office Suite
- POS Systems Expert
- Microsoft PowerPoint
- Administrative Support
- Service Upselling
- Customer Relations
- Content Creation
- Digital Media
- Social Media
- Email Marketing
- Social Media Management
- Influencer Collaboration
- Social Media and Promotions
- Communication Planning
Timeline
Medical Cannabis Office Assistant
Express Cannabis
01.2023 - 05.2023
Bartender /Restaurant Server
Duffy's Sports Bar And Grill
09.2020 - Current
Master of Science - Medical Cannabis Sciences And Theraputetic
University of Maryland - Baltimore County
Bachelor of Science - Integrated Studies
Florida Gulf Coast University
Associate of Arts - Journalism
Indian River State College
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