Domina Harrison
New York,NY
Summary
Professional Manager with training in related disciplines, seeking the position of Supervisor of Programs. Ability to formulate strategic planning and direction following the concept-to-execution model. Develop and encourage leadership to direct reports. Proficient delivery of operational plans aligned with organizational culture, and quality objectives.
Overview
25
25
years of professional experience
Work History
Team Leader Social Services
Project Renewal
07.2023 - Current
- Provided direct supervision and clinical oversight for a team of 5 case managers and 4 Peer Counselors, ensuring high standards of care and performance goals and adhering to the organization's policies and standards.
- Conducted regular team meetings to discuss case progress, challenges, and strategies for improvement.
- Implemented tracking systems to assess and report on the effectiveness of treatment plans.
- Conducted weekly audits of client charts to ensure compliance with regulatory standards and adherence to service quality.
- Identified areas for improvement and implemented corrective actions as needed.
- Reviewed referral packages to determine client eligibility and service needs.
- Deliver on aggressive goals and targets, directing and guiding staff in designated program areas to meet expectations through the timely production of high-quality deliverables.
- Ensured that assessments were thorough and aligned with best practices and organizational standards.
- Regularly review facility operations to ensure compliance with regulatory requirements, fostering a safe and compliant environment.
- Provide support around case conferencing and coordinate incident reporting procedures for the program.
- Monitor the appropriateness and quality of standards of client/tenant care, ensuring compliance with the agency and DOHMH, OMH and HASA policies.
Program Liaison- Intensive Case Manager
PRI
08.2018 - 07.2023
- Supervising a team managing high volume of AOT and non-AOT cases
- Maintain accurate records and complete monthly and weekly statistics (STATS) reports to track program progress and outcomes.
- Ensure program compliance with agency rules and policies by examining records, reports, and documentation for accuracy and timeliness.
- Monitor the accuracy and timely submission of clinical documentation, ensuring all records meet required standards.
- Conduct weekly group sessions and interviews with pre-release female inmates at Bedford Hills Correctional Facility to support their reintegration process.
- Collaborate with the Program and Clinical Director to determine policies for clinical programs, ensuring they align with the organization's objectives and regulatory requirements.
- Ensure the facility follows all state and local regulations, including Health and Safety regulations, and meets reporting requirements to the DOHMH and OMH agencies.
Intensive Case Manager
Project Renewal
05.2015 - 08.2018
- Maintained dialogue with supervisor and health providers to ensure effective treatment plan.
- Utilized critical time intervention practice to prevent homelessness among persons with mental illness.
- Provided comprehensive assessment of client’s treatment needs and personal support systems.
- Linkage and coordination with community-based service providers (i.e., Health Homes, ACT/AOT)
Program Supervisor/Residential Clinical Coordinator
Bowery Residents Committee, Inc.
04.2000 - 09.2012
- Supervised 20+ personnel ensuring all tasks from day to day were completed and ready for the next shift.
- Oversee the daily operations of a residential 24/emergency Safe Haven program setting of 180 clients
- Ensure compliance with state and federal regulations, licensing requirements, and organizational policies (DOHMH, OMH and DHS)
- Develop and implement program policies, procedures, and standards.
- Monitor program budgets and manage resources effectively.
- Provide clinical oversight and supervision to residential staff.
- Develop and implement individualized treatment plans for residents.
- Conduct regular assessments to evaluate residents' progress and modify treatment plans as necessary.
- Coordinate with healthcare providers, therapists, and other professionals to ensure comprehensive care to Mentally ill adult men and women with a history of chronic homelessness.
- Represents the agency at conferences and meetings of referral sources, treatment providers, and professional and community groups
Education
Master of Arts - Health Psychology
Turo University Worldwide
Los Alamitos, CAMaster of Science - Forensic Psychology
Turo University Worldwide
Los Alamitos, CA12-2023
Bachelor of Arts - Psychology
College of New Rochelle
New Rochelle, NY 05-2003
Skills
- Foothold/AWARDS, CARES, Microsoft Word, Outlook, Teams
- Ethical Practice
- Auditing Records Management
- Organizational Leadership
- Compliance and Reporting
- Team Supervision
- Staff Training and Development
- Performance Evaluations
Timeline
Team Leader Social Services
Project Renewal
07.2023 - Current
Program Liaison- Intensive Case Manager
PRI
08.2018 - 07.2023
Intensive Case Manager
Project Renewal
05.2015 - 08.2018
Program Supervisor/Residential Clinical Coordinator
Bowery Residents Committee, Inc.
04.2000 - 09.2012
Master of Arts - Health Psychology
Turo University Worldwide
Master of Science - Forensic Psychology
Turo University Worldwide
Bachelor of Arts - Psychology
College of New Rochelle
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