Dominc Coulter
Victoria,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
IT Service Desk Technician
Sparkhound, LLC
11.2022 - Current
- I am a remote IT Service Desk Tech that specializes in:
- unlocking accounts changing/creating passwords
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided on-call support for critical issues related to software.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- troubleshooting technical infrastructure over the phone
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- creating and sending tickets with accurate information to the correct groups/parties
- Provided basic end-user troubleshooting and desktop support.
Content Creator
Twitch
06.2016 - Current
- I stream video game and music content to the internet for people to watch/listen
- I collaborate with other content creators around the world.
- I do my own troubleshooting when my stream/computer starts to malfunction
- (replace internal computer parts, sound hardware like microphone and headset etc.)
- I edit my own videos and make thumbnails using software like DaVinci Resolve and Photoshop.
- Strengthened content through proofreading and editing.
Customer Service Representative
Concentrix
09.2020 - 09.2020
- I worked for Party City's remote customer service line
- It was a seasonal job.
Cashier and Customer Service
HEB
09.2013 - 11.2019
- I work as a Cashier and a customer service assistant mainly but I'm also pretty diverse in a lot of other positions
- I worked Lost Prevention, Store Stocker, Floral, Produce, Maintenance, Dairy and Market.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Answered product questions using knowledge of sales and store promotions.
- Redeemed coupons to discount purchases.
Education
High school or equivalent -
High school or equivalent -
Edna High School
Edna, TX06.2012
Skills
- Crew Member
- Customer Service
- Food Service
- Cleaning Experience
- Cashiering
- Food Safety
- IT support (1 year)
- Content Creation
- Video Production
- Video Editing
- Graphic Design
- Social Media Management
- Issue Analysis
- Equipment Maintenance
Work Authorization
Authorized to work in the US for any employer
Personal Information
Relocation: Anywhere
Timeline
IT Service Desk Technician
Sparkhound, LLC
11.2022 - Current
Customer Service Representative
Concentrix
09.2020 - 09.2020
Content Creator
Twitch
06.2016 - Current
Cashier and Customer Service
HEB
09.2013 - 11.2019
High school or equivalent -
High school or equivalent -
Edna High School
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