Domineka Lablanc
TX
Summary
IT professional with 3 years of experience developing and implementing security solutions in fast-paced environments. Skilled in Microsoft and testing security with a proven history of delivering exceptional risk management support.
Overview
9
9
years of professional experience
Work History
Cybersecurity Analyst
HR Block
01.2022 - 11.2023
- Performed risk analyses to identify appropriate security countermeasures.
- Conducted security audits to identify vulnerabilities.
- Recommend improvements in security systems and procedures.
- Authored security incident reports, highlighting breaches, vulnerabilities and remedial measures.
Technical Support Representative
H&r Block
03.2022 - 03.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Customer Service Specialist
Humana
04.2020 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Cashier
Sprouts Farmers Market Inc, Grocery
02.2016 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Assistant Manager
Zero Degree Hooka Lounge
01.2015 - 03.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor of Science - Computer Engineering
West Texas A&M University
Canyon, TX05.2025
Associate of Science - Cyber Operations And Warfare
Amarillo College
Amarillo, TX06.2024
Associate of Science - Computer And Information Sciences
Brookhaven College
Dallas, TX04.2022
High School Diploma -
Newmen Smith
Dallas04.2016
Skills
- DDoS Prevention
- Incident Response Management
- Software Deployment
- IDS Integration
- Information Auditing
- Critical Thinking Skills
Languages
Chinese (Mandarin)
Elementary
Timeline
Technical Support Representative
H&r Block
03.2022 - 03.2023
Cybersecurity Analyst
HR Block
01.2022 - 11.2023
Customer Service Specialist
Humana
04.2020 - 04.2022
Cashier
Sprouts Farmers Market Inc, Grocery
02.2016 - 02.2021
Assistant Manager
Zero Degree Hooka Lounge
01.2015 - 03.2018
Bachelor of Science - Computer Engineering
West Texas A&M University
Associate of Science - Cyber Operations And Warfare
Amarillo College
Associate of Science - Computer And Information Sciences
Brookhaven College
High School Diploma -
Newmen Smith