DOMINESHA CARTER
Houston,Texas
Summary
Detail-oriented, and self-motivated commercial housekeeper with over 5 years of professional experience in the hospital setting. Proven success in maintaining high customer satisfaction rates and contributing to company success through dedication to service excellence. Adept at managing multiple tasks efficiently and ensuring a clean and sanitized environment for patients and staff. Demonstrated ability to work collaboratively with a diverse team, consistently meeting strict quality and safety standards.
Overview
10
10
years of professional experience
Work History
EVS Rep / EVS Coordinator
Houston Methodist Hospital
05.2016 - 05.2024
- Monitor performance through inspections
- Participated in staff selection process
- Handle patients' needs in a timely manner
- Knowledge Navigation of Epic System
- Managed daily shift huddles
- Provide hands-on training
- Promote harmony and quality job performance of staff through support and effective leadership
- Ensure staff compliance and consistency with Company policies and procedures
- Maintained the cleanliness of patient rooms, OR’s, Pacu’s, restrooms, public areas, and other designated spaces within the hospital.
- Performed tasks like dusting, mopping, vacuuming, wiping surfaces, disposing of waste, following strict infection control guidelines, and utilizing approved cleaning solutions to ensure a safe and sterile environment for patients and staff.
Event Coordinator
Josie's Party Caboodle
03.2014 - 04.2016
- Coordinate details of events such as weddings and birthdays
- Coordinate and monitor event timelines and ensure deadlines are met
- Edit and design promotional materials
- Calculate budgets and ensure they are adhered to
- Initiates and/or participates in all efforts to publicize events
- Coordinated breakdown and cleanup after events.
- Wipe down & removes debris from tables making sure floors are cleaned and swept and mopped
- Pick up all trash & make sure trash cans are empty
- Make sure event location(s) restrooms are nice & clean.
Customer Service Representative
IQOR Incorporated
01.2014 - 03.2015
- Handle inbound and outbound calls from customers, addressing their inquiries, concerns, and requests in a professional and timely manner
- Provide excellent customer service by actively listening to customers, understanding their needs, and finding appropriate solutions
- Interface daily with international partners for new and existing clients
- Extensive use of accounting and field services
- Keep records of customer interactions, process accounts, and update invoices
Education
High School -
Kashmere Senior High School
06.2011
Skills
- Housekeeping
- Data Entry
- Customer Complaint Resolution
- Time Management
- Leadership
- 45 WPM
Timeline
EVS Rep / EVS Coordinator
Houston Methodist Hospital
05.2016 - 05.2024
Event Coordinator
Josie's Party Caboodle
03.2014 - 04.2016
Customer Service Representative
IQOR Incorporated
01.2014 - 03.2015
High School -
Kashmere Senior High School
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