Dominga Clifford
Rosedale,MD
Summary
Administrative Support Assistant with a focus on driving productivity and leveraging strong office skills. Experience includes working with diverse clients to meet common goals, demonstrating flexibility and a strong work ethic. Proven success in fielding phone calls, providing information, and acting as a liaison between departments.
Overview
20
20
years of professional experience
Work History
Human Resources Personnel Associate II
Baltimore City Department of Social Service
Baltimore, MD
01.2018 - Current
- I am a Personnel Associate within the Department of Human Resources for Baltimore City Department of Social Services.
- I perform a variety of administrative duties to assist the recruiting staff.
- Some of my duties are to request transfer information, perform employment verifications, and background checks (i.e.).
- Judicial case search, Sex Offender Registry, MS 106 files, and Pre-Offer checks, as well as verify educational institutions for accreditation.
- Request CPS checks, submit forms, and process fingerprint reimbursements.
- Maintain a database for all agency vacancies, new hires appointed, transfers, promotions, and demotions.
- Submit new employees on the new hire registry database.
- Track LJ-specific new hires and Title 4E Graduate appointment and vacancies report.
- Updating Process Street daily and as needed.
- Complete exception request and submit for approval to fill vacant positions.
- Ensuring that the MS22 and HFEs are complete and information is accurate.
- Conduct new employee orientation sessions, providing an overview of their responsibilities as state employees, assisting in the completion of necessary payroll and beneficiary documents, and providing information on leave benefits.
- Direct employees to the appropriate staff for specific information or issues.
- Develop relationships with local colleges and universities to participate in their career fairs, in order to attract a pool of potential candidates and maintain a full professional workforce for the Agency.
- Attend job fairs.
- Complete JobAps requisitions to request a certified list for the purpose of sending out interest notices to determine approved candidates' interest.
- Prepare interview memo and interview packets for the programs.
- Answer questions relating to personnel rules and regulations, advising employees on HR matters.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Conferred with management to develop or implement personnel policies or procedures.
Clinical Operations Representative
CHILDREN'S NATIONAL MEDICAL CENTER
Washington, DC
08.2012 - 05.2014
- Provided administrative support in a fast-paced healthcare setting.
- Served as a liaison for physicians, supervisors, and patients.
- Streamlined daily operations by preparing memos, patient letters, and records/documents.
- Directed patient flow during practice hours, minimizing patient wait time.
- Completed registration quickly and efficiently for all new patients.
- Scheduled patient appointments, confirmed patient information, collected copays, and verified insurance.
- Consistently explained patients of their financial responsibilities prior to services rendered.
- Post charges, payments, and adjustments.
- Assisted customers with inquiries and complaints in a timely manner.
- Performed data entry tasks accurately and quickly.
- Identified potential areas of improvement within the department's operations.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Oversaw the maintenance of office equipment including computers, printers, phones.
- Ensured compliance with company policies and procedures related to operations.
Front Desk Receptionist
MARTIN BRAUN DERMATOLOGY
Washington, DC
09.2010 - 07.2012
- Greet patients, respond to phone and in person request for information concerning the practice
- Conduct daily office operations and oversee the repair of office equipment
- Register, schedule and confirm patient appointments
- Complete and submit clinical documentation in accordance with office policies and procedures
- Manage physicians schedule to accommodate any changes
- Mail distribution, discharge instructions and follow up appointments.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Explained policies and procedures to visitors.
- Preserved office security by following safety procedures and controlling access via reception desk.
Scrub Technician
METROPOLITAN AMBULATORY UROLOGIC INSTITUTE
Greenbelt, MD
02.2005 - 09.2010
- Prepared patient rooms prior to their arrival
- Take vital signs, Initiate IV, prep patient for surgery, Explain medical consent forms
- Set up and operate special medical equipment and apparatus
- Observe and report abnormalities/ and or changes in patients' health status to nursing staff
- Administer local anesthetic, Prepared sterile tray for surgical procedures
- Keep facility and room stocked with necessary supplies
- Assist on call Urologist with a variety of surgical outpatient procedures.
- Maintained a clean and safe environment in the operating room by adhering to infection control standards.
- Checked and prepared operating room for surgical procedures by setting up instruments, equipment, and supplies according to established protocols.
- Prepared medications as directed by surgeon or circulating nurse during surgical procedures.
- Labeled specimen containers accurately before transporting them to pathology laboratory for analysis.
- Helped maintain a sterile field throughout the duration of the procedure by passing instruments or other items as needed.
- Set up instrument tables with necessary supplies for specific types of surgeries as requested by surgeons or circulating nurse.
Medical Assistant
KAISER PERMANENTE
Hyattsville, MD
06.2004 - 01.2005
- Document patient complaint
- Take vital signs, perform routine test such as urine dip stick, vision, hearing, ear irrigations, respiratory treatments and EKGs
- Prepared and stocked patient exam rooms, Support and assisted patient and medical staff for unit specific procedures
- Complete and submitted clinical documentation in accordance with agency guidelines
- Discuss Discharge instruction and call the Pharmacy to fill any medications prescribed by Physicians
- Collect co-payments, tally all money and prepare a deposit slip at the end of the shift.
- Administered injections, medications and treatments as directed by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Inspected equipment to ensure proper working order prior to use on patients.
Education
Diploma - Basic Education/Early Childhood Development
Croom Vocational High School
Cheltenham, MD06.1991
Skills
- Medical Office Expertise
- Staff hiring and recruitment
- Human Resources Support
- HR policies
- Personnel records maintenance
- Interviewing techniques
- Record preparation
- Maintaining files
- Administrative Support
- Training support
Timeline
Human Resources Personnel Associate II
Baltimore City Department of Social Service
01.2018 - Current
Clinical Operations Representative
CHILDREN'S NATIONAL MEDICAL CENTER
08.2012 - 05.2014
Front Desk Receptionist
MARTIN BRAUN DERMATOLOGY
09.2010 - 07.2012
Scrub Technician
METROPOLITAN AMBULATORY UROLOGIC INSTITUTE
02.2005 - 09.2010
Medical Assistant
KAISER PERMANENTE
06.2004 - 01.2005
Diploma - Basic Education/Early Childhood Development
Croom Vocational High School
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