Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operation - Manager I
Amazon
06.2023 - Current
Spearheaded a 35% increase in auto sorter throughput, elevating performance from 10K to 13.5K units/hour, resulting in consistent 2-point TPH gains over five weeks and driving $2,500 in weekly savings.
Directed daily operations across multiple shifts, managing 200+ associates responsible for inbound flow and sortation, ensuring the fulfillment center processed over 200K units per day during peak seasons.
Designed and launched a GO Cart safety training video to reduce LQ360 defects and improve safe handling, projected to significantly reduce injury risks and increase process adherence.
Drove a rise in Job Satisfaction to 75% (vs. site average of 50%) through direct coaching, inclusion initiatives, and associate engagement.
Owned and restructured the Problem Solve Collector, improving compliance from 8% to 100% by Week 13 through root cause analysis and targeted coaching. Eliminated 440 hours/week of avoidable labor by implementing corrective actions, projected to recover $22,880 in annualized cost savings.
Drove inclusion efforts as a leader of the Families@Amazon affinity group, designing marketing materials for the Q1 2024 Affinity Fair and directly increasing sign-ups by 142 Tier 1 associates.
Mentored Process Assistants and trained L5 Area Managers on flow control fundamentals including volume projection, trailer prioritization, headcount alignment, and strategic flow planning.
Founder & CEO
Magic Neon Lights
07.2019 - Current
Company Overview: A small business selling LED products such as lamps, shoes, laces, and t-shirt for all ages of customers.
Founded a retail business and grew it from zero to the ground up and achieving an annual growth of 70% on average within two years.
Developed and implemented business plans and strategies that identified and utilized new opportunities.
Utilized data analysis to identify customer purchasing patterns, resulting in a 20% increase in repeat customers and optimizing inventory management to reduce costs by 15%.
Interviewed and hire new employees, ensuring that the company’s staffing needs were met.
Led cross-functional projects, ensuring the successful launch of 15 new products, increasing product line diversity by 35%.
L4 Area Manager Intern
Amazon
06.2022 - 08.2022
Provided a plan to convert a new section for apparel in the stow department to reduce overall fullness, increase rates, and reduce costs at the fulfillment center.
Developed a data entry retrieving program in excel which generate data for volume, plan hours, headcount, and the total units per day by entering the number of units, days, rates, and hours planned per shift.
Supported the receive and stow department to maintain profitability and productivity expectations.
Created a group chat and implemented a webhook to track the highest Inbound Priority loads to keep the customer experience in the fulfillment center.
Created a standard work for the highest Inbound Priority load in the receive and stow department which increase associates rates by 20%.