Dominga Moreno
Philadelphia,PA
Summary
Seasoned Small Business Owner and former Restaurant Hostess at Chick-Fil-A, I excel in business growth, strategic planning, and exceptional customer service. Leveraging skills in financial management and human resources, I've significantly enhanced business operations and profitability. My leadership fosters team development and operational efficiency, driving substantial business evolution.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Small Business Owner
UniquetouchbyDominga
01.2020 - Current
- Devised processes to boost long-term business success and increase profit levels.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Promoted business via social media to generate leads and maximize brand identity.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Interviewed and hired ideal candidates to assist with logistics and tasks of business.
- Performed statistical analyses to gather data for operational and forecast team needs.
Restaurant Hostess
Chick-Fil-A
06.2018 - 08.2020
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Checked in with servers to confirm preparedness before seating customers.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
Business Management -
Hope Church School
Philadelphia, PA06.1997
Skills
- Employee Development
- Staffing
- Cost control and analysis
- New business launch
- Planning and execution
- Business growth and retention
- Business management and development
- Payroll Administration
- Budget Management
- Human resources administration
- Financial Management
- Operations Management
- Small business operations
- Project Management
- Financial Administration
- Financial Planning
- Strategic Planning
- Vendor Relations
- Business marketing
- Business Development
Accomplishments
Youth Department Director & Outreach Coordinator
Job Description:
As the Youth Department Director at Faith Tabernacle of Love, I was responsible for overseeing all youth activities, programs, and events. I developed curricula, organized events, and provided mentorship to young members. Additionally, as the Outreach Coordinator, I worked closely with men transitioning out of prison, providing guidance and resources to help them start their own small businesses. This role involved counseling, offering practical business advice, and fostering community support. I have received awards in Christian leadership for my dedicated service and impactful contributions.
Affiliations
Job Description:
As Youth Department Director at Faith Tabernacle of Love, I led all youth activities, programs, and events, developing curricula and mentoring young members. In my role as Outreach Coordinator, I helped men transitioning from prison start their own small businesses, providing counseling and practical business advice. My work ethic and dedication have earned recognition from multiple well-known churches and businesses in the Philadelphia area, including Faith Tabernacle of Love and Bethel. Additionally, I have received awards in Christian leadership for my exceptional service and contributions.
Certification
Ministry certificates. Christian leadership certificates. Outreach certificates
Timeline
Small Business Owner
UniquetouchbyDominga
01.2020 - Current
Restaurant Hostess
Chick-Fil-A
06.2018 - 08.2020
Business Management -
Hope Church School