Domingo Castillo
South Houston,TX
Summary
Adept at problem-solving and active listening, I significantly enhanced customer satisfaction and team efficiency during my tenure at Blockbuster Video. Leveraging skills in customer service and data entry, I effectively resolved inquiries, boosting loyalty and repeat business. My proactive approach and critical thinking led to innovative operational improvements, setting new standards in client support.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Blockbuster Video
04.2007 - 11.2008
- Investigated and resolved customer inquiries and complaints quickly.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed timely and effective replacement of damaged or missing products.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Cashier
Taco Bell
08.2006 - 04.2007
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Learned duties for various positions and provided backup at key times.
- Counted money in drawers at beginning and end of each shift.
Utility Worker
Kroger
06.2000 - 08.2006
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Collected and disposed of trash and debris.
Customer Service Cashier
Kroger
06.2000 - 08.2006
- Redeemed coupons to discount purchases.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Kroger
06.2000 - 08.2004
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new personnel regarding company operations, policies and services.
- Met customer call guidelines for service levels, handle time and productivity.
- Implemented and developed customer service training processes.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
Associate Of Applied Arts - Multimedia
ITT Technical Institute
Webster, TX05.2005
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Data Entry
- Problem Resolution
Timeline
Customer Service Representative
Blockbuster Video
04.2007 - 11.2008
Customer Service Cashier
Taco Bell
08.2006 - 04.2007
Utility Worker
Kroger
06.2000 - 08.2006
Customer Service Cashier
Kroger
06.2000 - 08.2006
Customer Service Representative
Kroger
06.2000 - 08.2004
Associate Of Applied Arts - Multimedia
ITT Technical Institute
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