Domingo Lara
Graham,TX
Summary
Motivated customer service specialist with over [15] years experience in a fast-paced, team-based environment. Extensive experience in customer service, with a history of taking on leadership roles in competitive environments. Skilled at offering remarkable interpersonal and communication skills. Seeking to build upon acquired skills and exceed in a challenging new position. Friendly and reliable customer service, energetic associate with a solid understanding of many industries.
Overview
15
15
years of professional experience
Work History
Machine Operator
Tower Extrusions Ltd.
07.2023 - Current
- Operated machining equipment safely.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Maintained equipment performance by lubricating and cleaning components.
- Updated daily production logs and informed management of production incidents or non-conformance issues
Warehouse Associate
Amazon
03.2023 - 04.2023
- Manually transported warehouse materials and maintained stamina while standing, bending and walking for extended periods of time.
- Consistently lifted materials weighing as much a [60] pounds.
- Operated RF scanners to track merchandise and verify contents of containers
- Previously worked for Amazon from April 2020 - March 2021
Machine Operator
Tower Extrusions Ltd.
08.2022 - 03.2023
- Operated machining equipment safely.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Maintained equipment performance by lubricating and cleaning components.
- Updated daily production logs and informed management of production incidents or non-conformance issues
Manager
Taco Casa
06.2021 - 11.2021
- Greeted customers promptly and took orders to keep flow of traffic moving, dine-in and Drive-thru.
- Performed shift change tasks each day to keep store efficient and neat.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Employed over a period of 4 1/2 years.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Managed inventory control, cash control and store opening and closing procedures.
Assistant Manager
Braum's Ice Cream & Burger Restaurant
03.2021 - 06.2021
- Trained and mentored new employees to maximize team performance.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Did work for Braum's one more additionally time 12/21-06/22
Retail Sales Associate
AT&T (Authorized Retailer)
06.2014 - 08.2019
- Greeted customers and helped complete their purchase and locate items and join reward programs to promote loyalty, satisfaction and sales.
- Built relationships with customers to increase likelihood of repeat business
- Increased sales by offering advice on purchases and promoting additional products.
- Opened and closed store independently when needed and prepared nightly bank drop.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Heavy Equipment Operator
Zack Burkett Co.
10.2013 - 12.2014
- Trained in diverse pieces of equipment and useful attachments.
- Adhered to all heavy equipment safety and operation protocols.
- Moved materials around construction sites to work locations.
- Inspected equipment for defects and safe operating condition.
Front Desk Guest Service Agent
Hospitality Industry
09.2009 - 05.2013
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered customer telephone calls promptly and appropriately.
- Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable and handling purchases at gift shop when required.
Skills
- Problem-solving skills
- Detail-oriented
- Computer skills
- Able to learn quickly
- Multitasking skills
- Excellent communication skills
- Forklift Operation
- Machinery Operation
- Strong Work Ethic
Timeline
Machine Operator
Tower Extrusions Ltd.
07.2023 - Current
Warehouse Associate
Amazon
03.2023 - 04.2023
Machine Operator
Tower Extrusions Ltd.
08.2022 - 03.2023
Manager
Taco Casa
06.2021 - 11.2021
Assistant Manager
Braum's Ice Cream & Burger Restaurant
03.2021 - 06.2021
Retail Sales Associate
AT&T (Authorized Retailer)
06.2014 - 08.2019
Heavy Equipment Operator
Zack Burkett Co.
10.2013 - 12.2014
Front Desk Guest Service Agent
Hospitality Industry
09.2009 - 05.2013