Summary
Overview
Work History
Skills
Additional Experience
Certification
Languages
Timeline
Generic
Domingo Orsini

Domingo Orsini

Tamarac, FL,USA

Summary

Results-driven and hands-on Restaurant General Manager with over 14 years of experience in both casual and high-volume dining environments. Skilled in team leadership, operational efficiency, and delivering exceptional guest experiences. Seeking to bring strong management, staff training, and customer service expertise to a growing restaurant where I can lead by example, boost performance, and build a loyal customer base. Consecutive perfect health and safety inspection scores. Willing to go above and beyond. Represented several restaurant at high-profile events, including NBC 6 in the Mix, Bite with Belkys, Burger Battles, and Jay Leno Car Shows, boosting brand visibility and customer engagement.

Overview

14
14
years of professional experience
1
1
Certification

Work History

General Manager

The Licking
05.2025 - Current
  • Spearheaded the planning and execution of a restaurant opening, including hiring, training staff, menu development, and operational setup, ensuring a successful launch.
  • Designed and implemented efficient workflows for kitchen, front-of-house, and back-of-house operations, optimizing productivity and service quality.
  • Set up and managed POS systems, reservation platforms, and operational technology, enhancing overall efficiency.
  • Negotiated contracts with vendors and suppliers to secure high-quality materials at competitive prices, ensuring smooth pre-opening procurement.
  • Secured all necessary permits, licenses, and inspections to ensure full compliance with local regulations prior to opening.

General Manager

Nara Sushi and Japanese Steakhouse
07.2023 - 09.2024
  • Managed large-scale holiday and promotional events, achieving customer satisfaction ratings.
  • Assisted in planning and executing events annually, ranging from corporate meetings to weddings.
  • Managed end-to-end catering operations for events hosting up to 120+ guests, achieving a increase in repeat business.
  • Developed and maintained weekly staff schedules for a team of 65, balancing labor costs and ensuring optimal coverage during peak and off-peak hours.
  • Designed and implemented efficient workflows for kitchen, front-of-house, and back-of-house operations, optimizing productivity and service quality.
  • Set up and managed POS systems, reservation platforms, and operational technology, enhancing overall efficiency.
  • Introduced data-driven scheduling systems, reducing labor costs, While maintaining service quality.
  • Implemented a customer loyalty program, boosting repeat business.
  • Oversaw opening budget, Ensuring allocation efficiency and staying within financial targets.
  • Implemented cross-training programs across front-of-house and back-of-house teams, increasing workforce flexibility.
  • Managed payroll, benefits administration, and ensured compliance with tax laws and regulations.
  • Managed vendor agreements and hiring procedures for restaurant opening.
  • Implemented quality control measures to uphold standards of product/service excellence.
  • Oversaw facility management, including maintenance, renovations, and equipment upgrades.
  • Analyzed market trends and competitive landscape to identify opportunities for business growth.
  • Negotiated contracts and agreements with vendors, suppliers, and service providers.
  • Developed and managed annual operating budgets and financial forecasts.
  • Conducted regular performance reviews and provided feedback to department heads and team members.
  • Facilitated effective communication and collaboration across departments and organizational levels.
  • Spearheaded crisis management and resolution strategies to mitigate risks and maintain business continuity.
  • Implemented technology solutions and systems to improve operational efficiency and customer service.

Assistant General Manager

Papamigos
06.2022 - 07.2023
  • Set up and managed POS systems, reservation platforms, and operational technology, enhancing overall efficiency.
  • Oversaw daily bar operations, staff scheduling, inventory, and vendor relations.
  • Developed and implemented promotional strategies to increase sales and customer retention.
  • Managed large-scale holiday and promotional events, achieving record-breaking attendance and customer satisfaction ratings.
  • Trained and mentored staff on customer service and drink preparation.
  • Implemented cross-training programs across front-of-house and back-of-house teams, increasing workforce flexibility.
  • Conceptualized and implemented customer experience strategies, aligning with the restaurant's brand identity and target audience.
  • Ensured health and safety compliance and maintained a clean, organized workspace.
  • Resolved customer complaints effectively, enhancing brand reputation and fostering repeat business.
  • Developed and maintained weekly staff schedules for a team of 25, balancing labor costs and ensuring optimal coverage during peak and off-peak hours.
  • Reduced turnover rates by fostering a positive work environment and implementing team-building initiatives.

General Manager

Marina 84
02.2021 - 06.2022
  • Partnered with local businesses and community events to boost brand visibility and attract new customers.
  • Managed restaurant and event operations, including dining, kitchen, and bar.
  • Trained staff and enforced operational procedures.
  • Reduced turnover rates by fostering a positive work environment and implementing team-building initiatives.
  • Introduced data-driven scheduling systems, reducing labor costs, While maintaining service quality.
  • Developed and maintained weekly staff schedules for a team of 25, balancing labor costs and ensuring optimal coverage during peak and off-peak hours.
  • Implemented a customer loyalty program, boosting repeat business.
  • Managed large-scale holiday and promotional events, achieving record-breaking attendance and customer satisfaction ratings.
  • Oversaw inventory control processes, minimizing waste and maintaining food costs within budget.
  • Collaborated with clients on event planning and logistics.
  • Negotiated contracts with suppliers to secure high-quality ingredients at competitive prices, contributing to overall cost savings.
  • Implemented promotions and increased brand visibility.
  • Implemented cross-training programs across front-of-house and back-of-house teams, increasing workforce flexibility.

District Manager

Charley’s Philly Cheesesteak
03.2019 - 02.2021
  • Mentored and coached store managers to achieve operational excellence, resulting in improvement in overall store performance metrics.
  • Introduced data-driven scheduling systems, reducing labor costs, While maintaining service quality.
  • Implemented a customer loyalty program, boosting repeat business.
  • Monitored and enforced consistency in operational standards across all locations, achieving a increase in district-wide efficiency.
  • Collaborated with marketing teams to execute promotional campaigns.
  • Analyzed district, Leveled P&L statements, identifying cost-saving opportunities.
  • Reduced turnover rates by fostering a positive work environment and implementing team-building initiatives.
  • Addressed escalated customer concerns promptly and effectively, safeguarding the district’s brand reputation.
  • Negotiated district-level contracts with suppliers, securing cost-effective deals and improving product availability.

General Manager

Bar Louie
11.2015 - 03.2019
  • Managed high-volume operations, staff training, and vendor negotiations.
  • Handled customer relations and resolved complaints.
  • Initiated cost-saving improvements for profitability.
  • Assisted in planning and executing events annually, ranging from corporate meetings to weddings.
  • Secured all necessary permits, licenses, and inspections to ensure full compliance with local regulations prior to opening.
  • Developed and maintained weekly staff schedules for a team of 68, balancing labor costs and ensuring optimal coverage during peak and off-peak hours.
  • Maintained compliance with local health and safety regulations.
  • Designed and implemented efficient workflows for kitchen, front-of-house, and back-of-house operations, optimizing productivity and service quality.
  • Conducted performance reviews and customer feedback analysis post-launch to identify improvement areas and sustain high operational standards.
  • Managed end-to-end catering operations for events hosting up to 150+ guests, achieving a increase in repeat business.

Bartender-Restaurant Manager

The Heartland Brewery / Guy Fieri’s Concepts
10.2011 - 08.2015
  • Promoted to Restauraunt manager after consistently exceeding expectations in customer service and team leadership.
  • Launched four new restaurant venues throughout New York City.
  • Oversaw multimillion-dollar operations across diverse functions.
  • Managed supplier negotiations and executed effective promotions.
  • Trained new bartenders and barbacks on product knowledge, drink preparation, and service standards, enhancing team efficiency.
  • Managed inventory and conducted weekly stock counts, reducing waste and ensuring accurate ordering.
  • Participated in inventory management and vendor communications, gaining experience in operational logistics.

Skills

  • Advertising and marketing
  • Sales
  • Branding
  • Public relations
  • Customer experiences
  • Staff training and development
  • Skilled negotiator
  • Performance analysis
  • Revenue and market expansion
  • Time management
  • Multi-unit operation management
  • Human resources management
  • Employee scheduling
  • Performance improvement
  • Profit and loss accountability
  • Inventory control
  • Vendor negotiations

Additional Experience

  • Bartender, Navy Beach, Montauk, NY
  • Bartender, The Crow’s Nest, Montauk, NY
  • Barback, Surflodge, Montauk, NY
  • Server, Horned Dorset Primavera Hotel, Rincon, PR
  • Line cook, Lazy Parrot, Rincon, PR

Certification

ServSafe Food Protection Manager Certification

Food Allergy Awareness Certification

TIPS

Languages

English
Spanish

Timeline

General Manager

The Licking
05.2025 - Current

General Manager

Nara Sushi and Japanese Steakhouse
07.2023 - 09.2024

Assistant General Manager

Papamigos
06.2022 - 07.2023

General Manager

Marina 84
02.2021 - 06.2022

District Manager

Charley’s Philly Cheesesteak
03.2019 - 02.2021

General Manager

Bar Louie
11.2015 - 03.2019

Bartender-Restaurant Manager

The Heartland Brewery / Guy Fieri’s Concepts
10.2011 - 08.2015

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Domingo Orsini