Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Domingo A. Figueroa

Milford,DE

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

14
14
years of professional experience

Work History

Commercial Project Manager

Lessard Builders
08.2019 - Current
  • Created quality management plan, developed and maintained project documentation and oversaw project design.
  • Met with state and local agencies to obtain relevant permits and licenses
  • Evaluated vendor proposals for quality assurance purposes, ensuring selection of best-suited partners for each project.
  • Managed resource estimates, project timeline, project milestones, task dependencies and critical path.
  • Delivered projects on time and within budget through diligent planning, scheduling, and resource allocation.
  • Managed change requests effectively, minimizing disruption to ongoing work while accommodating evolving client needs or requirements changes.
  • Ensured compliance with industry regulations as well as company policies by conducting regular audits of project documentation.
  • Ensured compliance with all building, safety, and governmental regulations.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

On Premise Sales Representative

NKS Distributors
03.2014 - 08.2019
  • Conducted regular client visits to maintain relationships, foster loyalty, and identify new opportunities for revenue growth.
  • Increased sales by establishing and maintaining strong relationships with key clients.
  • Provided exceptional customer service to ensure repeat business from satisfied clients.
  • Collaborated with marketing team to create engaging promotional campaigns that drove sales growth.
  • Boosted brand visibility through strategic placement of promotional materials in high-traffic areas.
  • Coordinated cross-functional efforts between sales, logistics, and support teams to ensure seamless customer experiences.
  • Performed regular reviews of account portfolios to identify upselling opportunities that led to increased revenues.
  • Utilized CRM software to track leads, manage accounts, and analyze performance metrics for continuous improvement efforts.
  • Achieved consistent growth in market share by monitoring competitor activity and adjusting strategies accordingly.
  • Implemented data-driven approach to analyzing sales trends, enabling informed decision-making on future initiatives.
  • Served as a knowledgeable resource for customers by staying current on industry trends and product offerings.
  • Delivered informative product presentations for clients, resulting in increased product knowledge and sales.
  • Addressed customer concerns promptly and professionally, resolving issues efficiently while maintaining satisfaction levels.
  • Developed new accounts and new distribution
  • Conducted promotions in accounts regularly
  • Executed monthly and quarterly goals as related to business activities

Assistant General Manager

Wawa Inc.
09.2010 - 03.2014
  • Managed and administered operational functions of 24/7 operations
  • Supervised Fresh Food Manager, Inventory and Merchandising Manager, and entire store staff
  • Performed any General Manager duties in his/her absence.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed team schedule to ensure appropriate coverage during peak hours while minimizing labor costs
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.

Education

Bachelor of Science - Business Management

University of Delaware
Newark, DE
05.2010

Skills

  • Project Scheduling
  • Scope Management
  • Technical knowledge
  • Strong negotiation skills
  • Sales Presentations
  • Objection handling
  • Sales Reporting
  • Territory Management

Languages

Spanish
Native or Bilingual

Timeline

Commercial Project Manager

Lessard Builders
08.2019 - Current

On Premise Sales Representative

NKS Distributors
03.2014 - 08.2019

Assistant General Manager

Wawa Inc.
09.2010 - 03.2014

Bachelor of Science - Business Management

University of Delaware

Similar Profiles

CREATE PROFILE
Domingo A. Figueroa