Summary
Overview
Work History
Education
Skills
Timeline
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Domingo Alberto Agramonte Hernandez

Pine Hills,FL

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends.

Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Customer Service Representative with background in providing exceptional support and resolving customer inquiries.

Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Maximus
Florida, Orlando
05.2022 - 03.2025
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Excelled in exceeding daily credit card application goals.

Customer Care Representative

Fivestars call center
Florida City, Orlando
06.2020 - 03.2022
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Delivered customer support to high call load each shift.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Built sustainable relationships of trust through open communication with customers.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Assisted customers in navigating through website features and functions to locate desired information or products.
  • Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.

Education

GED -

Horizon Academy.
Florida Gardens, FL
08-2010

Skills

  • Customer service
  • Conflict resolution
  • Data entry
  • Billing adjustments
  • Software navigation
  • Customer relationship management
  • Trust building
  • Problem solving
  • Effective communication
  • Call handling
  • Sales support
  • Support case resolution
  • Inbound call answering
  • Billing procedures
  • Creative problem solving
  • Sales and upselling
  • Service standard compliance

Timeline

Customer Service Representative

Maximus
05.2022 - 03.2025

Customer Care Representative

Fivestars call center
06.2020 - 03.2022

GED -

Horizon Academy.
Domingo Alberto Agramonte Hernandez