Domingo D Sierra
Brooklyn,NY
Summary
An interesting career utilizing professional communication and interpersonal skills. Diligent, with background in public transportation & health care. Demonstrates reliable performance and commitment to safety and satisfaction. Utilizes effective communication and problem-solving skills to ensure smooth operations.
Overview
14
14
years of professional experience
Work History
Transit Bus Operator
New York City Transit Authority
12.2012 - 05.2022
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
Overnight Inbound
Target
03.2010 - 12.2012
- Established effective communication channels between team members, fostering a collaborative work environment.
- Reduced safety incidents by enforcing strict adherence to company policies and OSHA regulations.
- Maintained accurate documentation for all received goods, ensuring proper tracking throughout the supply chain process.
- Improved product availability by efficiently restocking shelves and organizing inventory during overnight hours.
Hospital Care Investigator
Bellevue Hospital
04.2008 - 10.2009
- Assisted uninsured and underinsured patients with Medicaid & Medicare applications
- Documented account activity in a timely manner; Informed patients of their rights
- Conducted interviews with patients, families, and staff members as part of the investigative process, gathering valuable insights into care delivery challenges.
- Stayed up-to-date with industry best practices and regulatory changes, ensuring accurate information was used during investigations and subsequent recommendations.
Education
OSHA Certificate -
01.2010
Medical Assistant - Medical Assistantistant
07.2005
- GPA 3.7
- Relevant Coursework: phlebotomy, electrocardiography, urinalysis, bone density and stress test
Diploma Awarded -
01.1999
Skills
- CDL License with passenger and airbrake endorsements
- Multitasking
- Professionalism
- Passenger Safety
- Wheelchair securement
- Traffic laws compliance
- Inclement weather driving
- Customer Service
- Investigative techniques
- Effective communication skills
- Problem-solving abilities
- Customer relations skills
Timeline
Transit Bus Operator - New York City Transit Authority
12.2012 - 05.2022
Overnight Inbound - Target
03.2010 - 12.2012
Hospital Care Investigator - Bellevue Hospital
04.2008 - 10.2009
Computer Career Center - Medical Assistant, Medical Assistantistant
City-As-School - Diploma Awarded,
OSHA - OSHA Certificate,
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