Domini Miller

1. Communication and Issue Resolution:

• Delivered exceptional customer service by promptly and professionally answering phone inquiries, resolving issues, and ensuring customer satisfaction.

2. Order Management:

• Accurately input and process customer orders, maintaining a high level of attention to detail to prevent errors and discrepancies.

3. Leadership and Training:

• Assumed the role of Shift Leader, demonstrating strong leadership qualities and guiding team members to deliver exceptional service.
• Conducted training sessions for returning employees, equipping them with the skills and knowledge needed to excel in their roles.
• Created comprehensive training materials and documentation to support the onboarding and ongoing development of team members.

4. Operational Management:

• Successfully managed the opening and closing procedures of the Customer Service Center, ensuring a smooth and secure transition of responsibilities.

1. Financial Management:

• Managed Accounts Payable and Receivable, ensuring accurate financial records and timely payments.
• Maintained financial records and reports using software such as Quickbooks, guaranteeing compliance and transparency.
• Safeguarded financial transparency by maintaining records for customers, vendors, vehicles, and employees.

2. Compliance and Records Management:

• Demonstrated a commitment to workplace safety and compliance by maintaining OSHA and DOT standards.
• Maintained comprehensive records, including those for customers, vendors, vehicles, and employees, ensuring a transparent and organized information system.

3. Administrative Leadership:

• Efficiently handled phone calls, delivering excellent customer service and resolving inquiries.
• Managed the scheduling of jobs, ensuring optimal resource allocation and timely task completion.
• Meticulously maintained inventory levels, reducing waste and enhancing cost-efficiency.