Energetic with experience in dynamic, high-performance environments. Skillful in attention to detail, following instructions, and troubleshooting issues. Maintains high-level customer satisfaction by effectively handling customer requests, needs and problems. Disciplined and highly motivated worker, comfortable being uncomfortable.
Overview
8
8
years of professional experience
Work History
Field Service Technician
SMS Data Products Group, Inc.
03.2023 - Current
Ran and terminated CAT 6 cable for specific customer request
Maintained communications room and ensured port activation
Took leadership roles to include switch upgrades and UPS upgrades
Assisted with VTC as needed as well as printer tech
Supported in building drawings and drop locations
Set up multiple ISP setups for VIP clientele.
Waiter
El Toreo Mexican Restaurant
08.2017 - 04.2021
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
Monitored dining rooms for seating availability as well as service, safety and well-being of guests
Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
Maintained customer satisfaction by clarifying questions about orders and specialty items
Folded napkins and prepared silverware sets to provide adequate supply for host station
Used cash registers and credit card machines to cash out customers.
E-5 Soldier
US Army
02.2022 - Current
Secured and protected military property, assets and personnel
Operated and maintained armored vehicles
Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.