Dominic Aguer
New Port Richey
Summary
Dynamic and goal-oriented professional with a strong background in customer service at Amscot Financial. Proven ability to enhance client satisfaction through effective problem-solving and teamwork. Skilled in financial transactions and cash management, consistently fostering positive relationships and ensuring compliance. Reliable and punctual, dedicated to optimizing service delivery and operational efficiency.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
7-11 Convenience Store
08.2021 - 09.2025
- Delivered exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Managed cash register operations, ensuring accuracy in transactions and balancing daily sales.
- Stocked merchandise efficiently, maintaining organized displays to optimize product visibility.
- Trained new associates on store procedures and customer engagement techniques.
- Monitored store environments for cleanliness and safety compliance, enhancing overall customer satisfaction.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Financial Services Assistant
Amscot Financial
06.2023 - 07.2025
- Assisted customers with financial transactions and account inquiries, ensuring high levels of service satisfaction.
- Processed loan applications and verified documentation for accuracy and compliance with regulations.
- Maintained accurate records of customer interactions and transactions using internal software systems.
- Collaborated with team members to streamline processes, enhancing efficiency in service delivery.
- Educated clients on various financial products, contributing to informed decision-making regarding their finances.
- Handled cash management tasks, including balancing cash drawers and preparing daily deposits securely.
- Resolved customer complaints efficiently, fostering positive relationships and maintaining client trust.
Grocery Stock Clerk
Winn Dixie Supermarket
02.2022 - 04.2023
- Restocked shelves efficiently to maintain optimal inventory levels and enhance customer experience.
- Ensured accurate product labeling and pricing for seamless checkout processes.
- Assisted in organizing backroom storage for improved accessibility and workflow efficiency.
- Monitored stock levels regularly to identify replenishment needs and reduce out-of-stock occurrences.
- Maintained safety standards in aisles, promptly addressing spills or hazards to prevent accidents or injuries.
Education
High School Diploma -
Menengai High School
Nakuru, KenyaNo Degree -
Rasmussen University
Odessa, FL09-2026
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Reliable and punctual
- Goal oriented
- Hospitality and accommodation
Accomplishments
- Awarded “Employee of the Month” in 2022 to 2024
- Supervised team of 9 staff members.
Certification
- Certified Notary Public,
- Insurance License
- Certified Call Collector, Amscot Financial - 2024 to 2025
Timeline
Financial Services Assistant
Amscot Financial
06.2023 - 07.2025
Grocery Stock Clerk
Winn Dixie Supermarket
02.2022 - 04.2023
Sales Associate
7-11 Convenience Store
08.2021 - 09.2025
High School Diploma -
Menengai High School
No Degree -
Rasmussen University