Dominic A. Joy
New Cumberland
Summary
Experienced with event planning, logistics, and team management. Utilizes strong leadership and organizational skills to ensure successful events. Track record of maintaining high client satisfaction and smooth operations.
Overview
17
17
years of professional experience
Work History
Banquet Server/ Bartender/ Floor Server
Dave & Buster's
04.2022 - Current
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
Car Salesperson
Turner Kia
04.2021 - 03.2022
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
FOH Manager/ Line Cook/Restaurant Server
Sturges Speakeasy
06.2017 - 03.2021
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
- Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
Expo/ Server
Appalachian Brewing Company
03.2016 - 06.2017
- Garnish and assemble orders
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bus and re-set tables
- Train new employees
- Banquet set-up and break-down
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Garlic Poet
06.2015 - 03.2016
- Take orders
- Use POS system
- Set-up, serve, and break-down banquet style events
- Bus and re-set tables
- Train new employees
Bartender/ Banquet Server
Colonial Golf & Tennis Club
06.2008 - 04.2010
- Set-up and break-down of bar and banquet rooms
- Customer service
- Alcohol inventory
- Training new employees
Education
High School Diploma -
Dauphin County Technical School
Harrisburg, PA06-2005
Skills
- Skilled at Managing Multiple Tasks
- Consistent Professional Commitment
- Goal-Oriented Individual
- Proficient in Closing Sales
- Effective Negotiation Skills
- Cultivating Relationships
- Service Excellence
- Meticulous in Execution
Timeline
Banquet Server/ Bartender/ Floor Server
Dave & Buster's
04.2022 - Current
Car Salesperson
Turner Kia
04.2021 - 03.2022
FOH Manager/ Line Cook/Restaurant Server
Sturges Speakeasy
06.2017 - 03.2021
Expo/ Server
Appalachian Brewing Company
03.2016 - 06.2017
Server
Garlic Poet
06.2015 - 03.2016
Bartender/ Banquet Server
Colonial Golf & Tennis Club
06.2008 - 04.2010
High School Diploma -
Dauphin County Technical School
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