Summary
Overview
Work History
Education
Skills
Timeline
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Philip Lee

Chicago,US

Summary

Proven track record of enhancing customer satisfaction and operational efficiency, notably at Design Science. Mastered tech-savviness and situational awareness to streamline processes and improve service delivery. Excelled in using Microsoft Excel for data management, achieving a high level of punctuality and flexibility in dynamic environments.

Overview

10
10
years of professional experience

Work History

Uber Partner

Uber Eats
08.2014 - Current
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Accepted and processed fares.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Provided safe transportation for passengers, adhering to traffic laws and regulations.
  • Utilized technology effectively for managing ride requests, payments, and tracking trip progress.
  • Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
  • Maintained a high driver rating through excellent communication and navigational skills.
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Monitored traffic patterns and adjusted routes to minimize travel time.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.

Strategic Partnership Associate

Design Science
12.2020 - 03.2024
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
  • Enhanced operational efficiency, implementing new software tools across departments.
  • Optimized inventory management to reduce overhead costs, employing advanced forecasting techniques.
  • Improved reporting accuracy, implementing new data management system.
  • Improved team collaboration by initiating regular coordination meetings.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Pharmacy Technician

United Rx Pharmacy
03.2020 - 10.2020
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted and labeled prescriptions with correct item and quantity.
  • Collected co-payments or full payments from customers.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Stocked, labeled, and inventoried medication to keep accurate records.

Education

Diploma - Medical Billing And Coding

Everest College - Chicago
Chicago, IL
06.2011

High School Diploma -

Kenwood Academy High School
Chicago, United States
06.2003

Skills

  • Punctuality
  • Flexibility
  • Situational Awareness
  • Cleanliness
  • Tech-savviness
  • Computer Skills
  • Microsoft Excel
  • Data Entry
  • Microsoft Word
  • Office Management
  • Clerical Support

Timeline

Strategic Partnership Associate

Design Science
12.2020 - 03.2024

Pharmacy Technician

United Rx Pharmacy
03.2020 - 10.2020

Uber Partner

Uber Eats
08.2014 - Current

Diploma - Medical Billing And Coding

Everest College - Chicago

High School Diploma -

Kenwood Academy High School

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Philip Lee