Dominic Amato
Brooklyn,NY
Summary
Proven to excel in high-volume dining environments, I significantly enhanced guest satisfaction and sales at Malone's Chop House through expert suggestive selling and exceptional guest engagement. A strong work ethic and cash handling abilities, combined with a knack for fostering warm customer relationships, underscore my commitment to excellence in the hospitality sector.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Server
Malone's Chop House
07.2023 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Dos Caminos SOHO
06.2018 - 03.2023
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Cultivated warm relationships with regular customers.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Server
Obica New York
06.2015 - 03.2018
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Bartender
Carmine's Time Square
05.2008 - 01.2015
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- High volume dining
- Sales expertise
- Suggestive selling
Certification
NYC DOH Food Handlers Permit
Timeline
Server
Malone's Chop House
07.2023 - 01.2025
Server
Dos Caminos SOHO
06.2018 - 03.2023
Server
Obica New York
06.2015 - 03.2018
Bartender
Carmine's Time Square
05.2008 - 01.2015
NYC DOH Food Handlers Permit
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