Summary
Overview
Work History
Education
Skills
Certification
Personal Information
References
Timeline
Generic

Dominic Amato

Farmington Hills

Summary

Fifteen years of dedicated professional development marked by strategic career advancements, maintaining positive relationships with management upon departure from each position.

Customer-focused individual with 15 years of experience in retail operations and team leadership. Demonstrated ability to enhance profitability through strategic sales initiatives and streamlined operations. Skilled in recruiting and developing high-performing teams to consistently exceed performance targets. Recognized for effectively resolving escalated customer support issues and improving customer satisfaction.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Store Manager

Wild Bills Tobacco
Wixom
07.2024 - 06.2025
  • Oversaw daily retail operations, ensuring compliance with safety regulations and company policies.
  • Resolved customer complaints promptly, enhancing overall service quality.
  • Developed weekly work schedules for store personnel to optimize coverage.
  • Recruited and trained employees, building a strong, high-performing team.
  • Coached staff through continuous training initiatives to improve performance.
  • Communicated sales strategies effectively, maximizing business opportunities.
  • Managed scheduling and performance metrics to ensure optimal team productivity.
  • Delivered exceptional customer service, assisting with transactions and inquiries.

Service Support Advisor

Rivian Automotive, Inc.
Plymouth
08.2022 - 04.2024
  • Served as on-site liaison between centralized Service Support Operations Center and Front of House operations.
  • Facilitated communication for Rivian owners and fleet companies seeking roadside assistance and vehicle maintenance.
  • Managed customer interactions via multiple channels including phone, email, chat, and SMS.
  • Utilized strong listening skills to triage concerns, document vehicle symptoms, and recommend servicing solutions.
  • Executed quick technical resolutions when possible and thoroughly documented customer issues.
  • Activated repair plans, ordered necessary parts, and scheduled service appointments for customers.
  • Coordinated alternative transportation needs and communicated next steps for customer authorization.

Customer Advocate

CARVANA
Detroit
02.2021 - 08.2022
  • Frequently interact with customers in person, by phone, email, and text.
  • Coordinate with customers delivery of vehicles purchased from Carvana.
  • Keep and maintain accurate detailed notes of customer interactions.
  • Complete pre-delivery checklist to assure the vehicle is ready for delivery.
  • Promptly respond to customer requests and assist customers to resolve issues and complaints.
  • Resolve complex issues with guidance from others.
  • Put together fun customized care packages.
  • Operate customized single-car haulers on public roads to deliver newly purchased vehicles to customers.
  • Accurately complete customer paperwork.

Inbound Sales Representative

Comcast
Plymouth
06.2020 - 02.2021
  • Inbound sales agent working remotely.
  • Took orders for both new and existing customers.
  • Used two different order taking systems to input orders.
  • Report building with customers to sell products.
  • Finding new and creative ways to position value of products to customers.

Client Representative

DMLift
Detroit
08.2019 - 01.2020
  • Sales position for a manufacturing company. Worked with both new and old clients to fill orders and drive new business.
  • Called company provided leads to generate sales.
  • Cold called potential clients.
  • Created mock-ups of product to present to potential clients.
  • Attended industry events on behalf of the company.

Lead Agent

Envoy Air/ Piedmont Airlines
Romulus
01.2015 - 08.2019
  • Led team of station agents, optimizing manpower through effective scheduling with other managers.
  • Directed workflow by assigning tasks based on operational needs and priorities.
  • Set clear goals and expectations for agents to enhance performance standards.
  • Maintained strict timelines to ensure reliability and adherence to schedules.
  • Ensured compliance with ramp procedures, using correct forms and tools according to regulations.
  • Actively participated in team tasks to enhance ramp product delivery.
  • Executed head-set duties, maintaining communication with flight deck as per training protocols.
  • Operated specialized equipment, including tugs and belt loaders, to facilitate efficient baggage handling.

Bartender/Server Assistant

Tivoli Hall
09.2002 - 05.2013
  • Coordinated banquet hall events, assuming responsibility for keeping guests comfortable and happy.
  • Set up/tore down event, mixed/served beverages, and monitored tables throughout the evening.
  • Assisted in the kitchen to present meals to guests at the highest quality.

Education

Diploma - General Studies

Edsel Ford H.S.
Dearborn, MI
06.2007

Some College (No Degree) - General Studies

Henry Ford Community College
Dearborn, MI

Skills

  • Customer service and support
  • Client relations management
  • Sales and marketing strategies
  • Team leadership and coaching
  • Operational efficiency
  • Inventory management and control
  • Automotive diagnostics and maintenance
  • Communication skills
  • Data analysis and reporting
  • Project management
  • Employee training and development
  • Conflict resolution strategies
  • Performance metrics analysis
  • Budgeting and financial oversight

Certification

Chauffeur's Permit, 04/01/19, Present

Personal Information

  • Willing To Relocate: Anywhere

References

References available upon request.

Timeline

Store Manager

Wild Bills Tobacco
07.2024 - 06.2025

Service Support Advisor

Rivian Automotive, Inc.
08.2022 - 04.2024

Customer Advocate

CARVANA
02.2021 - 08.2022

Inbound Sales Representative

Comcast
06.2020 - 02.2021

Client Representative

DMLift
08.2019 - 01.2020

Lead Agent

Envoy Air/ Piedmont Airlines
01.2015 - 08.2019

Bartender/Server Assistant

Tivoli Hall
09.2002 - 05.2013

Diploma - General Studies

Edsel Ford H.S.

Some College (No Degree) - General Studies

Henry Ford Community College

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