Dominic Anders
Sedona,AZ
Summary
Self-motivated Hospitality Professional experienced in collaborating with area leaders, chefs, and employees to streamline and strengthen processes and control costs. Highly organized and detailed, with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and F&B management techniques. Expertise in leading talented people, developing their skill sets, and operating in the highest levels of hospitality.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Multi-Unit General Manager
Dahl Restaurant Group
Sedona, AZ
11.2023 - Current
- Created budgets, managed costs and monitored financial performance of multiple units.
- Developed and implemented strategies to improve customer service, sales and profitability in all units.
- Directed staffing, training and development activities within the units.
- Conducted regular staff meetings to ensure effective communication across departments.
- Maintained relationships with vendors to facilitate delivery of supplies on time and within budget.
- Identified opportunities for improving overall organizational efficiency through process reengineering efforts.
- Performed periodic audits of financial records to verify accuracy of reporting information.
Operations Manager
Aramark
Crater Lake National Park, OR
05.2023 - Current
- Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
- Led operations of a multifaceted lodging experience including 250+ rooms/site, onsite restaurants, retail store fronts, and convenience store.
- Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Handled guest complaints and offered complimentary services for hardship cases.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
- Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of the cabins and campgrounds.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
General Manager
Forward Hospitality Group
Columbus, OH
06.2019 - 05.2023
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed food service sales, costs and budget administration to keep operations in line with financial targets.
- Oversaw financial management, budget management, accounting and payroll activities.
- Added new menu options by consulting with talented chef to develop new recipes based on local, seasonal ingredients.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Tracked and replenished inventory to maintain par levels.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Enforced federal, state, local and company rules for safety and operations.
- Built strong operational teams to meet process and production demands.
Beverage Manager
Hospitality Restaurant Group
Cleveland, OH
08.2017 - 05.2019
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Purchased goods and ingredients needed to make beverages.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Inspected dining and serving areas for cleanliness and proper setup.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Assistant General Manager
Forward Hospitality Group
Cleveland, OH
04.2016 - 07.2017
- Motivated and led team members to work together to achieve targets.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Oversaw payroll preparation and administration for staff.
Bar Manager
Forward Hospitality Group
Cleveland, OH
08.2015 - 04.2017
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Monitored cash intake to reduce discrepancies.
Bartender
Bricco
Akron, OH
07.2010 - 01.2017
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Education
High School Diploma -
Archbishop Hoban High School
Akron, OH05.2010
Kent State University
Kent, OHUniversity of Akron
Akron, OHSkills
- Financial Management
- F&B Menu development
- Experienced Food critic
- Customer Service
- Onboarding and Orientation
- Time management abilities
- Task Prioritization
- MS Office
- Cost Control
- Negotiation and Conflict Resolution
- Excellent Communication
Certification
- TIPS Training - 2013,2023
- Serve Safe - 2019
- OLCC - 2023
Additional Information
- Multiple years experience in food and beverage menu development.
- Worked cohesively creating menus and new concepts with three Michelin Star award winning Chef Andrew Brochu, as well as James Beard award winning Chef Jonathan Sawyer
- Experience in Hotel/Lodging management
References
- Chef Andrew Brochu
abrochu1023@gmail.com
(312) 607-2275
- Kevin Snyders
(630) 379-9202
- Justin Nye
Justin@forwardhg.com
(234) 525-9565
Timeline
Multi-Unit General Manager
Dahl Restaurant Group
11.2023 - Current
Operations Manager
Aramark
05.2023 - Current
General Manager
Forward Hospitality Group
06.2019 - 05.2023
Beverage Manager
Hospitality Restaurant Group
08.2017 - 05.2019
Assistant General Manager
Forward Hospitality Group
04.2016 - 07.2017
Bar Manager
Forward Hospitality Group
08.2015 - 04.2017
Bartender
Bricco
07.2010 - 01.2017
High School Diploma -
Archbishop Hoban High School
Kent State University
University of Akron
- TIPS Training - 2013,2023
- Serve Safe - 2019
- OLCC - 2023
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