Dominic Bailer
Winston-Salem,NC
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Service Advisor
Haley European Motors
Winston-Salem, NC
01.2025 - Current
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Upsold additional products or services when appropriate.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Surpassed sales goals through implementation of successful marketing strategies.
- Supported sales team members to drive growth and development.
- Oversaw warranty counseling process to manage expense controls.
- Updated system with order specifics and customer details, preferences, and billing information.
- Collected deposits or payments and arranged for billing.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Set up numerous dealer accounts for different brands.
- Managed social media and marketing to boost customer relationships and gain additional customers.
- Managed advertising.
- Created new ideas to increase profit for the business.
- Maintained an average closing percentage of 60%.
Service Advisor
Trask Automotive
Kernersville, NC
06.2024 - 12.2024
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Upsold additional products or services when appropriate.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Ensured that all customer inquiries were handled promptly and accurately.
- Followed up with existing customers regarding past services performed on their vehicles.
- Resolved customer complaints in an efficient and courteous manner.
- Promptly responded to customer inquiries via phone, email or in person.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Organized dealership accounts for numerous different companies.
- Ordered parts accordingly.
- Checked in parts and maintained an organized inventory.
- Used labor guides and parts diagrams to accurately order parts/quote labor.
Service Advisor
Everything Euro
Winston-Salem, NC
05.2023 - 06.2024
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Upsold additional products or services when appropriate.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Followed up with existing customers regarding past services performed on their vehicles.
- Prepared invoices for services rendered and collected payments from customers.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Greeted customers and addressed their needs in a professional manner.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Promoted available products and services to customers during service, account management and order calls.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Quoted repairs/services in a timely manner.
- Ordered parts as needed.
- Dispatched efficiently to technicians.
- Used customer service skills to resolve conflict.
- Sourced genuine and high quality parts.
- Used contacts in numerous different countries to source hard to find parts and information for numerous rare European vehicles.
Guest Services Coordinator
Genesis of Winston Salem
Winston-Salem, NC
11.2022 - 05.2023
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Upsold additional products or services when appropriate.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Managed the loaner car fleet efficiently.
- Managed all warranty claims.
- Maintained above-average CSI.
- Handled all day-to-day tasks of Genesis, involving de-escalation, problem solving, parts quoting, meetings with Genesis Corporate, warranty claims, diagnosis, and appointments.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Promptly responded to customer inquiries via phone, email or in person.
- Personally organized and participated in every concierge service.
Automotive Technician
Sheaf Automotive
Charleston, SC
05.2021 - 01.2022
- Demonstrated knowledge of applicable safety procedures while performing repairs.
- Inspected vehicle engines and other components to identify potential issues.
- Followed established guidelines for troubleshooting and diagnosing various types of automotive systems.
- Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
- Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
- Performed performance upgrades for the engine, transmission, exhaust, and suspension.
- Light software tuning using a dyno.
Automotive Technician
Livingston's Service Center
Newberry, SC
09.2020 - 05.2021
- Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
- Diagnosed mechanical problems using specialized computer software and diagnostic tools.
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Evaluated vehicle schematics to assess required parts and order accordingly.
Automotive Technician
Charleston Performance Solutions
Charleston, SC
04.2020 - 06.2020
- Inspected vehicle engines and other components to identify potential issues.
- Followed established guidelines for troubleshooting and diagnosing various types of automotive systems.
- Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
- Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Operated a variety of shop equipment safely and efficiently.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
Education
Bachelor of Arts - Psychology
Newberry College
Newberry, SC10-2022
Skills
- Customer service
- Sales techniques
- Parts ordering
- Service scheduling
- Warranty management
- Conflict resolution
- Problem solving
- Effective communication
- Service order flow
- Price quoting
- Team player mentality
- Estimating
- Decision-making
Accomplishments
- Named #1 service advisor in the country from Genesis Corporate, offered to be flown to Korea to meet CEO.
- Exceeded in sales and set record sales at numerous different locations.
- Graduated with a 3.0 GPA on the dean's list.
Affiliations
- Owner of Bailer Media, a photography and videography company providing media management and photo/video services.
- Coach lacrosse to all ages.
- Passion for Volkswagen & Audi performance
Websites
Timeline
Service Advisor
Haley European Motors
01.2025 - Current
Service Advisor
Trask Automotive
06.2024 - 12.2024
Service Advisor
Everything Euro
05.2023 - 06.2024
Guest Services Coordinator
Genesis of Winston Salem
11.2022 - 05.2023
Automotive Technician
Sheaf Automotive
05.2021 - 01.2022
Automotive Technician
Livingston's Service Center
09.2020 - 05.2021
Automotive Technician
Charleston Performance Solutions
04.2020 - 06.2020
Bachelor of Arts - Psychology
Newberry College
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