Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager

DOMINIC BARONE

Henderson,NV

Summary

Intrinsic value driven Professional with over 8 years management experience and 10+ years of in advanced selling techniques and customer service excellence. Exceeded sales quotas by 30% while employing step-by-step troubleshooting and effective negotiation skills. Established results in reaching accurate conclusions and resolving customer issues, contributing to a 25% increase in customer satisfaction ratings. Proficient at leveraging outstanding communication, listening, and public speaking abilities to drive results. Seeking a position that provides an opportunity to utilize talent, acquire new skills, and advance within a forward-thinking organization.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Fraud Detections Manager

Barclays
05.2022 - 08.2024
  • Managed a team of 15 colleagues focusing on performance management and operational efficiency in fraud detection and prevention, Supervised daily operations of the fraud department ensuring adherence to policies procedures and SLA's.
  • Monitor team performance matrix and implemented improvements to achieve targets
  • Identified and escalated service delivery failures, leading to a 30% reduction in issue resolution time through collaboration with business owners
  • Conducted bi-weekly coaching sessions for team members, resulting in a 20% increase in performance metrics and a 15% improvement in customer scores
  • Implemented performance reports and direct observation to track team progress towards goals, achieving an average of 90% of KPIs met each quarter
  • Analyzed performance data to implement strategic action plans, contributing to a 25% boost in overall team efficiency and compliance with service level agreements
  • Hybrid, NV

Operator I

City of North Las Vegas
03.2014 - 12.2021
  • Operated light and medium-duty equipment, including10-wheel trucks and backhoes, completing over 150 maintenance and construction tasks per month with a 98% safety record
  • Performed skilled maintenance and repair on asphalt, concrete, and guard rails, contributing to a 20% reduction in project completion time and execution
  • Conducted minor and preventative maintenance on vehicles and equipment, achieving a 15% decrease in downtime and ensuring operational readiness for scheduled tasks
  • Composed routine record-keeping and documentation, maintaining accurate logs for over 100 projects annually to ensure compliance with safety and operational standards
  • Facilitated in debris removal and traffic control setup for public right-of-way projects, enhancing project safety and efficiency while improving city aesthetics

Mortgage Processor

Citibank
08.2010 - 02.2014
  • Exceeded customer expectations by delivering exceptional service, achieving a 95% customer satisfaction rating and receiving recommendations for service excellence
  • Maintained monthly performance metrics for 1st mortgage suspense and compliance, meeting or exceeding 100% of compliance standards and regulatory requirements
  • Ensured on-time closing for over 90% of transactions by completing pre-closing steps and coordinating file transfers to post closer within established performance timelines
  • Collaborated with sales and underwriters on complex transactions, resulting in a 30% reduction in processing delays for exception cases
  • Managed a pipeline of loans with a 98% success rate in timely follow-ups for welcome, approval, and status calls, while ensuring all data integrity and process inputs were accurate

Skip Trace Manager

IGS
04.2007 - 03.2010
  • Improved team productivity by 25% through effective communication of job expectations and the development of systems and policies that align with FDCPA guidelines
  • Maintained staff retention by recruiting, selecting, and training over employees annually, achieving a 90% retention rate
  • Analyzed and resolved customer service issues, identifying trends that resulted in the implementation of5 targeted resolutions, reducing complaint rates by 20%, legal outcomes

Education

Schaumburg High
Schaumburg, IL
06-1990

Skills

  • Schedule Management
  • Risk Management
  • Budget Management
  • Change Management
  • Power Curve
  • Lexis Nexis
  • SharePoint
  • Salesforce
  • Jira
  • Confluence
  • Smartsheet
  • Tableau
  • Zendesk
  • Freshdesk

Certification

  • Nevada Class A Commercial Driver's License (CDL) with Tanker Endorsement
  • Issued: January 2018

Timeline

Fraud Detections Manager

Barclays
05.2022 - 08.2024

Operator I

City of North Las Vegas
03.2014 - 12.2021

Mortgage Processor

Citibank
08.2010 - 02.2014

Skip Trace Manager

IGS
04.2007 - 03.2010

Schaumburg High

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DOMINIC BARONE