Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dominic Blevins

5463 Makati Circle San Jose,CA

Summary

Hardworking and reliable with strong ability in customer service, getting to work on time, attending mandatory meetings, and helping other coworkers in a quick and safe manner. Highly organized, proactive and punctual with team-oriented mentality. If I am available, I am more than willing to switch shifts with other employees and come in when other employees call out sick.

Overview

8
8
years of professional experience

Work History

Line Service Supervisor

APP JetCenter
Hayward, CA
05.2021 - Current
  • Ensured efficient and safe service operations by supervising staff, monitoring workflow, and maintaining high standards of customer service.
  • Conducted regular inspections on ground support equipment to ensure compliance with regulatory requirements.
  • Assigned tasks to personnel based on their qualifications and experience level.
  • Trained new employees on company policies, procedures, and safety regulations related to line services.
  • Monitored daily activities of the line service team to ensure quality control standards were met.
  • Resolved customer complaints promptly and professionally while maintaining a positive attitude towards customers.
  • Identified opportunities for improvement in operational processes and worked collaboratively with management to implement changes accordingly.
  • Maintained accurate records of all transactions related to ground support services including vehicle rental agreements, fueling orders.
  • Coordinated with other departments such as engineering or dispatch regarding aircraft arrivals and departures times or other required information needed for servicing flights efficiently.
  • Operated tugs, fuel trucks and transport vehicles, also providing shuttle services for passengers, luggage and ground crew.
  • Delegated work to team members and checked for completion in compliance with company guidelines and customer needs.
  • Employed radio communications to coordinate and direct vessel and ramp movement for incoming and outbound flights.
  • Inspected and logged physical airplane conditions and fuel levels to maintain safety and recommend corrective maintenance according to FAA and TSA regulations.
  • Maintained clear walkways and physical space to improve passenger and employee safety.
  • Performed aircraft maintenance, refueling, storage, and ground support.
  • Prepared and planned worksites to help jobs run smoothly.
  • Delegated work to staff, setting priorities and goals.
  • Trained and monitored employees to teach daily tasks and improve performance.
  • Coached staff on strategies to enhance performance and improve customer relations.

Theater Usher

Cinemark Theaters
San Jose, CA
04.2016 - 03.2020
  • Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
  • Responded to guest questions about current facility events and future offerings.
  • Greeted patrons at special showings and collected tickets.
  • Declined to admit patrons without ticket or unable to conform to bag and age restriction policies.
  • Provided knowledgeable service when answering questions and greeted all customers with friendly demeanor.
  • Handled all delegated tasks, including cleaning theaters, cleaning bathrooms, covering for ticket collector breaks, and collecting tickets.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Education

High School Diploma -

Santa Teresa High School
San Jose, CA
06.2013

Skills

  • Guest and client satisfaction
  • Courteous and professional demeanor
  • Cleaning and sanitizing
  • Multitasking
  • Time management
  • Customer service

Timeline

Line Service Supervisor

APP JetCenter
05.2021 - Current

Theater Usher

Cinemark Theaters
04.2016 - 03.2020

High School Diploma -

Santa Teresa High School

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Dominic Blevins