Dominic Bruce
Apollo Beach,FL
Summary
Motivated entry-level IT professional currently pursuing CompTIA A+ certification with hands-on knowledge of hardware troubleshooting, Windows OS configuration, and customer support. Eager to deliver fast, reliable technical assistance in a help-desk or desktop support role. Strong problem-solver with excellent communication skills and a passion for technology.
Overview
1
1
Certification
Work History
Delivery Driver
Dasher Distribution LLC
Tampa, FL
- Ensured efficient and timely package deliveries while maintaining high customer satisfaction.
- Utilized route optimization tools and GPS navigation to enhance delivery performance.
- Maintained accurate records of deliveries, discrepancies, and customer interactions.
Virtual Security Guard
Securiteam
Tampa, FL
- Verified visitors and managed security access using digital authentication systems.
- Responded to resident inquiries and security concerns professionally and efficiently.
- Maintained detailed visitor logs to ensure data accuracy and compliance with security protocols.
Receiving and Sorting Associate
Amazon Fulfillment Center
Ruskin, FL
- Processed high-volume shipments while ensuring accurate inventory management.
- Conducted quality control checks to maintain shipping and receiving accuracy.
- Collaborated with teams to optimize workflows and minimize processing delays.
Apple Advisor (Customer Support Specialist)
Teleperformance
Work from Home, FL
- Provided technical support and issue resolution for Apple customers via phone and chat.
- Troubleshot software and hardware issues across Mac OS, iOS, Watch OS, and iPad OS.
- Logged and tracked customer interactions in CRM systems to ensure seamless support follow-ups.
- Delivered exceptional customer service by diagnosing and resolving technical problems efficiently.
Prep Cook
TopGolf
Atlanta, GA
- Assisted in high-volume food preparation while maintaining strict adherence to safety protocols.
- Collaborated with kitchen teams to ensure timely and efficient service.
Education
Bachelor of Arts - Mass Media Arts
Clark Atlanta University
Atlanta, GASkills
- Data Management & Analysis: SAP GUI, Core, MZ Support, iCloud Support Tools
- Software Proficiency: Microsoft Word, PowerPoint, Excel, Mac OS, iOS
- Process Optimization & Compliance: Workflow analysis, documentation, policy adherence
- Hardware: PC/laptop assembly, peripherals, troubleshooting, installation
- Operating Systems: Windows 10/11 installation, configuration, troubleshooting
- Networking: Basic TCP/IP, wireless setup, connectivity troubleshooting
- Mobile Devices: iOS/Android support and synchronization
Software & Tools: Microsoft 365, remote desktop (TeamViewer/AnyDesk), basic Active Directory - Troubleshooting & Support: Diagnostic tools, malware removal, ticketing systems
- Security: Basic threat identification, password management, encryption concepts
Accomplishments
- CompTIA A+ Certification In progress (Expected completion: April 2026) (Focuses on hardware, operating systems, troubleshooting, networking, security, and mobile devices)
- Personal IT Home Lab – Riverview, FL (Ongoing)
- Built and configured multiple desktop and laptop systems with Windows 11
- Performed full OS installations, driver updates, and dual-boot setups
- Set up and troubleshot home networks (routers, switches, wireless access points)
- Practiced end-user support scenarios using virtual machines (VirtualBox/VMware)
- Completed 20+ A+ practice labs covering hardware repair, mobile device configuration, and basic security
Certification
- Licensed Independent Insurance Claim
- CompTIA A+ Certification In progress (Expected completion: April 2026) (Focuses on hardware, operating systems, troubleshooting, networking, security, and mobile devices)
Languages
English
Timeline
Receiving and Sorting Associate
Amazon Fulfillment Center
Apple Advisor (Customer Support Specialist)
Teleperformance
Prep Cook
TopGolf
Delivery Driver
Dasher Distribution LLC
Virtual Security Guard
Securiteam
Bachelor of Arts - Mass Media Arts
Clark Atlanta University