Dominic Bumgarner
Woodbury,MN
Summary
Dedicated and detail-oriented professional with a diverse background in retail, customer service, and quality assurance. Leveraging hands-on experience in managing administrative tasks, providing exceptional customer service, and ensuring quality standards, I am well-equipped to thrive in an Office Administrator role. My background as a Quality Assurance Analyst has honed my analytical skills, emphasizing precision and adherence to standards. Ready to apply my expertise to contribute positively to the overall success of the office environment.
Overview
6
6
years of professional experience
Work History
Sales Associate
Circle K
06.2023 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Quality Assurance Tester
Activision Blizzard
08.2019 - 09.2021
- Tested the functionality of multiple aspects of Warzone and Call of Duty: Cold War
- Used regression testing to ensure the quality of newly released content
- Worked in both large and small group settings to establish the completion of fixed issues and to identify new ones
- Write detailed bug reports on issues that needed to be resolved as well as edit colleagues' reports and send them into management for review
Bookstore worker
Anoka, Community College
07.2019 - 02.2020
- Assist customers and ensure satisfaction
- Order processing and inventory management
- Receive and process vendor deliveries
Monitor
Sportradar US, Data Monitor
06.2018 - 06.2019
- Matches and games covered by our Live Data entry team
- Ensure accuracy of statistics referencing multiple betting sites and external sources
- Routinely handle high pressure situations, manage multiple games, and their scouts
Target / Cashier & Customer Service
11.2017 - 05.2018
- Assisted with customer satisfaction
- Verified cash and credit card transactions
- Process and received returns and online orders
Education
Sports Management / Computer Science
Anoka-Ramsey Community College
Marketing and Management
Normandale Community College
Skills
- Problem-Solving Skills
- Exceptional Customer Service
- Relationship Building
- Listening Skills
- Excellent People Skills
- Cash Handling Accuracy
- Reliable and Punctual
- Verbal/Written Communication
Timeline
Sales Associate
Circle K
06.2023 - Current
Quality Assurance Tester
Activision Blizzard
08.2019 - 09.2021
Bookstore worker
Anoka, Community College
07.2019 - 02.2020
Monitor
Sportradar US, Data Monitor
06.2018 - 06.2019
Target / Cashier & Customer Service
11.2017 - 05.2018
Sports Management / Computer Science
Anoka-Ramsey Community College
Marketing and Management
Normandale Community College