Dominic Burfict
Killeen,TX
Summary
Experienced Storage Administrator with 15+ years in IT, specializing in managing advanced storage systems for diverse clients. Expert in configuring storage arrays, and implementing and leading disaster recovery solutions. Skilled in cost optimization, diagnosing technical issues, and vendor management. As a team lead, successfully guided a team of up to five technicians, fostering cross-functional collaboration to enhance project outcomes and integrate robust solutions.
Overview
26
26
years of professional experience
3
3
years of post-secondary education
5
5
Certificates
2
2
Language
Work History
STORAGE ADMINISTRATOR
Connectria
4 2022 - Current
- Experienced at configuration and administration including zoning on Cisco, IBM, and Brocade switches, enhancing fiber channel network efficiency
- Expertly configure IBM arrays for fiber hosts, volumes, remote and flash copy functionalities
- Administer storage solutions on Nimble, Dell, EMC, Falconstor, Cybernetic, IBM, Pure, Data Domain and Netapp arrays, optimizing data accessibility
- Implement comprehensive backup services, managing tape pools and libraries on Cybernetic and Data Domain arrays
- Perform upgrades for hardware and software across multiple storage platforms, ensuring cutting-edge operations
- Monitor array performance, proactively manage hardware replacements, vendor engagements and troubleshooting
- Generate detailed reports on storage array performance and metrics to include capacity planning, supporting strategic decisions
- Utilize internal ticketing system for efficient management of host and volume lifecycle in managed service provider setting, ensuring seamless communication with customers and internal teams
- Actively engage with cross-functional teams to enhance storage solutions and infrastructure projects
- Excel in fostering collaborative environments, facilitating knowledge exchange and integrating storage management solutions with various teams to enhance overall system robustness
- Participate in orchestrating and executing regular disaster recovery tests for various clients, ensuring rapid system recovery and minimal data loss in emergency scenarios
- Tasked with monitoring, escalating, and remediating SAN device performance alerts to identify potential incidents.
SENIOR TECHNICIAN END USER SUPPORT
T-Mobile
07.2008 - 12.2021
- Experienced team lead responsible for mentoring junior technicians
- Effectively communicating knowledge and insight on complex technical issues as well as monitoring workload and ensuring superb results and communication
- Coordinate tickets between end users and vendor support for retail sites nationwide to include coordination, documentation, tracking completion and resolving escalations
- Established process for vendor dispatches on a national level to assist with project work and break fix activities
- This includes developing, writing, and implementing processes by which managers could request additional outside support
- Handle and document ticket escalations in a timely and effective manner
- Work with cross-functional teams to resolve customer issues efficiently and completely
- Also updated knowledge base articles to document fixes and provide knowledge outside of normal day to day processes
- Proficient in supporting and managing projects on a national level
- Assign workload, organize accurate schedules, and adjust scheduling via SharePoint, to ensure excellent results
- Also produce and analyze reports for upper management in support of objectives
- First point of contact for mobile support team
- This included management, troubleshooting, and replacement of Ipad and Mac devices
- Experienced with managing devices in both JAMF and Airwatch
- Strong capacity to provide high level technical support and service to customers in Retail, Call Center, office, and remote support environments via remote tools as well as onsite work
- Provide exemplary client service resolutions to complex technology problems by supporting client desktops, including Workstations, Voice, Active Directory and Data Systems
- Independently coordinate installs, upgrades, troubleshooting, and repair for computer and network hardware and software, printers, scanners, and Automated Payment Machines
- Data/cabling support, including installs, moves, and troubleshooting.
CLIENT SUPPORT ANALYST I
Sprint
07.1998 - 07.2008
- High level of detail-oriented proficiency in providing technical support and service to customers in Retail, Call Center, office, and remote support environments via remote tools
- Provide stellar client service resolutions to complex technology problems by supporting client desktops, including Workstations, Voice, and Data Systems
- Provide knowledge and ability to support development, evaluation, and testing of new software features, enterprise level technologies, and tools based on customer or infrastructure requirements via help desk ticketing system
- Advise clients on proactive solutions in compliance with all IT policies, procedures, and security standards
- Independently coordinate installs, upgrades, troubleshooting, and repair for computer and network hardware and software, printers, scanners, and Automated Payment Machines
- Data/cabling support, including installs, moves, and troubleshooting
- Attention to detail in providing logistic support for tracking hardware inventory including repair, replacement, and disbursement.
Education
Bachelor of Science in Information Technology -
Western Governors University
San Antonio, TX 01.2014 - 05.2017
Skills
Performance Tuning
undefinedCertification
CompTIA Linux+, 11/01/15
Timeline
Bachelor of Science in Information Technology -
Western Governors University
01.2014 - 05.2017
SENIOR TECHNICIAN END USER SUPPORT
T-Mobile
07.2008 - 12.2021
CLIENT SUPPORT ANALYST I
Sprint
07.1998 - 07.2008
STORAGE ADMINISTRATOR
Connectria
4 2022 - Current
CompTIA Linux+, 11/01/15
CompTIA Project+, 03/01/15
CompTIA Network+, 05/01/14, 06/01/21
CompTIA Security+, 12/01/16, 12/01/19
CompTIA A+, 05/01/14, 06/01/21
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