Dominic Cotter
Youngstown,OH
Summary
Dynamic professional with a proven track record at Hyundai, adept in relationship building and problem-solving. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating leadership and organizational skills. Achieved significant improvements in team productivity and customer loyalty through innovative strategies and effective communication.
Overview
7
7
years of professional experience
Work History
Preston
Hyundai
Boardman, OH
07.2024 - Current
- Developed strong relationships with customers by providing exceptional customer service.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Strengthened customer retention by offering discount options.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Contacted customers about potential service upgrades, new services and account changes.
- Developed and maintained strong relationships with customers to ensure repeat business.
Parts manager
Thermo tracking
Hubbard
01.2023 - 05.2024
- Stocked parts
- Generated weekly sales reports detailing product demand patterns.
- Sold parts
- Ordered parts
- Worked with team members and provided excellent customer service
- Reviewed purchase requisitions to verify accuracy of requested items.
- Assisted in developing a system for tracking special orders.
Service advisor
Mark Thomas ford
01.2022 - 12.2022
- Wrote Repair Orders
- Finalized customer payments
- Scheduled appointments
- Worked with team members and provided great customer service
- Developed strong relationships with customers by providing exceptional customer service.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Collected deposits or payments and arranged for billing.
- Greeted customers and addressed their needs in a professional manner.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Resolved customer complaints in an efficient and courteous manner.
Parts Associate
BMW of Boardman
Boardman, OH
11.2020 - 12.2021
- Sold parts
- Stocked parts
- Ordered parts
- Worked cohesively with team members and management and provided excellent customer service
- Followed standards of care and compliance per company and legal requirements.
- Organized and labeled parts to ensure easy identification and retrieval.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Increased team productivity by implementing multiple strategic process improvements.
- Coordinated and executed daily parts deliveries to local businesses.
- Ordered or purchased supplies to maintain optimum inventory.
- Collaborated with management team members on special projects related to improving processes within the department.
- Received, examined and reshelved returned parts.
- Developed strategic sales initiatives to pitch products and services.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Parts advisor
Greenwood chevy
01.2020 - 10.2020
- Looked up parts for techs and sold parts to customers
- Stocked inventory
- Finalized payments and counted money
- Provided great customer service with team members
- Organized and labeled parts to ensure easy identification and retrieval.
- Followed standards of care and compliance per company and legal requirements.
- Increased team productivity by implementing multiple strategic process improvements.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Coordinated and executed daily parts deliveries to local businesses.
- Collaborated with management team members on special projects related to improving processes within the department.
- Ordered or purchased supplies to maintain optimum inventory.
- Received, examined and reshelved returned parts.
General Technician
Subaru of Boardman
Boardman, OH
01.2018 - 10.2018
- Checked and changed oil and fluids
- Performed Battery and tire changes
- Worked cohesively with team members and management and provided excellent customer service
- Answered questions regarding vehicle maintenance and recommended necessary repair work to keep vehicles operating properly.
- Conducted test drives before and after repair services.
- Cleaned engine components such as carburetors, distributors and fuel injectors with appropriate solvents or solutions.
- Performed oil changes and lubrication services on a variety of vehicles.
- Maintained tools, test equipment and materials, keeping work areas organized.
- Kept shop area neat and clean by removing debris and safely disposing of used oil.
- Demonstrated excellent problem-solving skills when dealing with difficult situations.
- Documented work performed on repair orders, submitting reports to supervisor for implementation into corporate system.
- Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
Education
Specialized Associate Degree - Automotive Technology
New Castle School of Trades
New Castle, PA08.2020
Diploma -
Struthers High School
Struthers, OH01.2016
Skills
- Problem-solving
- Relationship building
- Organizational skills
- Calm under pressure
- Leadership
- Supervision and leadership
- Computer skills
- Microsoft Word
- Team building
- Flexible and adaptable
- Team management
- Verbal communication
- Customer relations
Course Of Study
Auto Engine Performance, Heating & Air Conditioning Systems, Manual Transmissions, Automatic Transmissions, Engine Repair & Testing, Suspension & Steering, Braking Systems, Electrical Systems, Fabrication Basics, Alternative Energy, Core Competencies, Computer Concepts (MS Word & Excel), Technical Math, Business Management, Customer Service, Job Search, Computerized Automotive Information System, Four-wheel Computerized Alignment Machine, Computerized Wheel Balancer, Articulating Arm Tire Machine, Brake Lathe, Diagnostic Computer Scanners, Fuel Injection Test Equipment, Basic Engine Testing Tools, Specialized Automatic Transmission Tools, Electronic Testing Tools and Meters, Air Conditioning Recovery and Recharging Equipment
Career Experience
- Parts Manager, Thermo Tracking Hubbard, 01/01/23, 05/01/24, Stocked parts, Sold parts, Ordered parts, Worked with team members and provided excellent customer service
- Service Advisor, Mark Thomas Ford, 01/01/22, 12/01/22, Wrote Repair Orders, Finalized customer payments, Scheduled appointments, Worked with team members and provided great customer service
- Parts Associate, BMW of Boardman, OH, 11/01/20, 12/01/21, Sold parts, Stocked parts, Ordered parts, Worked cohesively with team members and management and provided excellent customer service
- Parts Advisor, Greenwood Chevy, 01/01/20, 10/01/20, Looked up parts for techs and sold parts to customers, Stocked inventory, Finalized payments and counted money, Provided great customer service with team members
- General Technician, Subaru of Boardman, OH, 01/01/18, 10/01/18, Checked and changed oil and fluids, Performed Battery and tire changes, Worked cohesively with team members and management and provided excellent customer service
Timeline
Preston
Hyundai
07.2024 - Current
Parts manager
Thermo tracking
01.2023 - 05.2024
Service advisor
Mark Thomas ford
01.2022 - 12.2022
Parts Associate
BMW of Boardman
11.2020 - 12.2021
Parts advisor
Greenwood chevy
01.2020 - 10.2020
General Technician
Subaru of Boardman
01.2018 - 10.2018
Specialized Associate Degree - Automotive Technology
New Castle School of Trades
Diploma -
Struthers High School
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