Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dominic D'Agrosa

Saint Louis,Missouri

Summary

Sales professional prepared to leverage extensive experience in account management and inside sales to contribute to organizational success. Proven track record of building and nurturing client relationships to drive revenue growth. Possesses collaborative mindset, adaptable to changing needs, with focus on achieving results through strategic planning and execution.

Possesses versatile skills in account management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

15
15
years of professional experience

Work History

Account Manager, Inside Sales

Control Devices, LLC.
10.2018 - Current
  • Manage customer accounts, ensuring timely responses to inquiries and support requests.
  • Develop relationships with clients through regular communication and follow-ups.
  • Participated in training sessions to improve product knowledge and sales techniques.
  • Consistently meet or exceed quarterly sales targets by diligently monitoring progress toward goals.
  • Maintain a high level of product knowledge, enabling confident and informed sales presentations to potential clients.
  • Trained multiple order entry specialists and regularly assist in their day to day activities to keep them motivated.
  • Regularly work directly with management including VP of Sales & Marketing to improve revenue with larger clients and assist with the pricing & margin process.

Server

Katie's Pizza & Pasta
11.2017 - 10.2018
  • Delivered exceptional customer service by efficiently managing orders and addressing guest inquiries.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery during peak hours.
  • Maintained cleanliness and organization of dining area to enhance guest experience and satisfaction.
  • Assisted in training new servers on menu items, service protocols, and restaurant standards.
  • Conducted regular checks on tables to ensure guest satisfaction, adapting service based on feedback received.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Lead Barista

Kaldi's Coffee
04.2017 - 11.2017
  • Supervised daily operations, ensuring quality and consistency in beverage preparation.
  • Trained and mentored new baristas, enhancing team performance and service standards.
  • Collaborated with management on seasonal menu development, incorporating customer feedback.
  • Fostered a positive team environment, promoting collaboration among staff members.
  • Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
  • Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
  • Received consistent positive feedback from customers regarding exceptional service and beverage quality.

Keyholder and Assistant Manager of Private Events

Winslow's Home
06.2010 - 03.2017
  • Supervised daily operations, ensuring adherence to store policies and procedures.
  • Trained and mentored new staff on customer service standards and operational processes.
  • Implemented visual merchandising strategies to enhance product displays and improve customer engagement.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Improved team morale and efficiency through effective delegation and clear communication.

Busser

Oceano's Bistro
06.2010 - 04.2011
  • Maintained cleanliness and organization of dining area, ensuring optimal guest experience.
  • Assisted servers by promptly clearing tables and resetting for new guests.
  • Provided support during peak hours, adapting quickly to changing demands while maintaining quality service.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Worked well in diverse team settings by partnering with others to complete tasks.

Education

University City Sr. High School
University City, MO
2011

High School Diploma -

University City Sr. High School
University City, MO
2011

Secondary Education-Teaching

University of Missouri - St Louis
St Louis, MO

Skills

  • Attention to detail
  • Problem-solving
  • Customer service
  • Customer-focused
  • Multitasking
  • High energy
  • Strong work ethic

Timeline

Account Manager, Inside Sales

Control Devices, LLC.
10.2018 - Current

Server

Katie's Pizza & Pasta
11.2017 - 10.2018

Lead Barista

Kaldi's Coffee
04.2017 - 11.2017

Keyholder and Assistant Manager of Private Events

Winslow's Home
06.2010 - 03.2017

Busser

Oceano's Bistro
06.2010 - 04.2011

University City Sr. High School

High School Diploma -

University City Sr. High School

Secondary Education-Teaching

University of Missouri - St Louis

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