Dominic Dallas
Mountlake Terrace,WA
Overview
6
6
years of professional experience
Work History
Fire Controlman Aegis
USN
02.2020 - 03.2024
- Collaborated effectively with other departments to coordinate responses during multi-disciplinary emergencies.
- Enhanced firefighting response time by developing and implementing efficient emergency procedures.
- Maintained accurate inventory records for essential tools and equipment, ensuring optimal preparedness at all times.
- Promoted teamwork among crew members through effective delegation and clear communication in high-pressure environments.
- Reduced equipment malfunctions through regular inspections and maintenance of fire control systems.
- Increased safety during operations with thorough risk assessments and contingency planning for various scenarios.
- Actively participated in ongoing professional development opportunities to stay current with industry best practices and emerging technologies in fire control systems management.
- Provided critical support during search and rescue missions, utilizing in-depth knowledge of fire control systems to optimize response efforts.
- Achieved rapid resolution of technical issues, utilizing extensive knowledge of electronic systems and troubleshooting techniques.
- Championed a culture of safety awareness throughout the organization by sharing valuable insights from past experiences and lessons learned during incidents or drills.
- Facilitated successful fire drills to ensure crew readiness in the event of an emergency situation.
- Identified and reported target positions to accurately calibrate weapons direction systems.
- Improved communication among team members by conducting comprehensive training sessions on radio protocols.
Customer Service Representative
Pizza Hut
10.2017 - 11.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided primary customer support to internal and external customers.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
Education
High School Diploma -
New Hampstead High School
Bloomingdale, GA05.2018
No Degree - Accounting
Savannah Technical College
Savannah, GASkills
- Problem-solving skills
- Operational risk management
- Standard Operating Procedures
- Quality assurance procedures
- Computer Literacy
- Logical reasoning
- Maintenance Scheduling
- Emergency Response Procedures
- System diagnostics
- Fire Control Systems
- Shipboard Communications
- Surface Warfare Operations
- Radar Maintenance
- Combat Systems Integration
- Advanced Radar Systems
- Firefighting
- Fire Safety
- Leadership and supervision
- Anti-Air Warfare Operations
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Money handling abilities
- Conflict Resolution
- Complaint Handling
- Complaint resolution
- Payment Processing
- Call Management
- Product Knowledge
- Cooking
- Cleaning and organization
- Food handling
- Food Preparation
- Sanitation
- Supply Restocking
- Food presentation
Timeline
Fire Controlman Aegis
USN
02.2020 - 03.2024
Customer Service Representative
Pizza Hut
10.2017 - 11.2019
High School Diploma -
New Hampstead High School
No Degree - Accounting
Savannah Technical College