Dominic Dipentino

Flight Attendant

Southwest Airlines

04.2005 - 03.2020

Ensured safety and comfort of customers onboard aircraft.
Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Resolved passenger conflicts and medical emergencies during flights.
Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
Answered passenger questions and provided solutions to issues arising during flights.
Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
Relayed updates and information to passengers after confirming key details with pilot.
Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
Used excellent customer service skills in addressing passengers' needs.
Performed pre-flight cabin checks to maintain operational safety equipment.
Responded to passenger emergencies to provide first aid.
Completed pre-flight safety checks to reinforce passenger safety.
Collaborated with flight crew to maximize smooth and safe flights.
Monitored cabin during flights and responded to passenger inquiries or issues.
Demonstrated knowledge of aircraft safety features and emergency equipment.
Offered personalized assistance to children, elderly and passengers with special needs.
Delivered food and beverage service, reading material and other in-flight services.
Assisted passengers in boarding and deplaning aircraft.
Welcomed passengers aboard and provided overview of safety procedures.
Supported passengers with special needs and provided assistance to wheelchair passengers.
Answered passengers' questions about flight, aircraft and destination.
Assisted passengers with storing luggage and helped locate seating.
Advised passengers of flight regulations to maximize safety and security.