Dominic Dunnaville
Charlotte,NC
Summary
Enthusiastic logistics coordinator offering multiple years of
experience ensuring accurate product routing and finding effective solutions to
performance and efficiency issues. A well-organized and service-oriented team
player focused on keeping customers happy
Overview
10
10
years of professional experience
Work History
Delivery Coordinator
AmeriGas Propane
08.2021 - Current
- Oversee logistics within shipping operations department of a global propane company.
- Optimize the distribution of propane scheduling and routing of drivers
throughout multiple states - Communicate diligently with district managers and region directors to
ensure maximum efficiency within designated territories - Manage day-to-day shipping and receiving, typically overseeing more than
200-225 deliveries in a 24-hour period - Monitor integrated routing systems and make necessary changes to
guarantee proper propane delivery - Collaborate effectively with colleagues and leadership in a cross-functional,
team-oriented environment - Develop strong rapport through effective client needs assessments to
support a commitment to top satisfaction levels - Utilize ordering, tracking, and billing systems to aid in day-to-day processes
Assistant Football Coach
John Battle
06.2019 - 03.2020
- Developed game plans and adjusted according to various game situations.
- Acted as positive role model for team athletes and community members.
- Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition.
- Created training and exercise programs to meet individual requirements and
team play strategies - Monitored safety of training, individual exercises and equipment usage to
avoid sports injuries and damage to facility - Adhered to equipment and apparel standards to promote safety and fair
play and made new equipment orders when appropriate - Assessed player abilities and assigned positions according to individual
strengths
Customer Service Representative
FedEx
05.2019 - 06.2019
- Assisted customers with company services to ensure requests were
processed correctly and efficiently - Communicated with customers to resolve issues to improve customer
relations - Worked with team members to create strategies to improve efficiency
- Answered incoming calls while recording accurate messages
- Prepared employee and customer correspondence, reports and other
documents - Handled data entry tasks with high levels of speed and accuracy
- Maintained record filing systems to improve document management and
organization
Customer Service Representative
Bank Of America
03.2019 - 04.2019
- Managed high-stress situations effectively, maintaining professionalism
under pressure while resolving disputes or conflict - Implemented feedback loops that encouraged continuous improvement
among team members by sharing insights about exceptional service
delivery techniques. - Provided excellent customer care by responding to requests, assisting with
product selection and handling ordering functions.
Facilities Specialist
Emory & Henry College
05.2017 - 02.2019
- Communicated with company representatives to ensure Emory & Henry
received the proper tools, equipment, and services - Managed and reported the college's financial operations for outside clients
- Collected, processed, sorted, and delivered mail for the entire
administration in a timely manner - Organized and maintained the mailroom to prevent mishaps and increase
efficiency - Reported and investigated incidents that occurred on the job to ensure the
correct course of action - Resolved work-related problems, through communication and corrective
actions, to maintain positive relationships with clients and fellow employees. - Ordered and tracked supplies needed to ensure proper maintenance.
- Maintained athletic fields and stadiums by providing lawn care
- Listened to clients needs and assisted with identifying and securing
appropriate services - Provided advanced support for projects with strong documentation,
reporting and customer service skills
Supervisor
Emory & Henry College Athletics
01.2016 - 12.2017
- Managed sporting events for intramural teams with an average attendance
of 100 fans - Accommodated students to guarantee guest concerns and complaints were
handled properly - Contributed ideas to increase fan engagement
- Established and enforced clear goals to keep employees working
collaboratively - Complied with company policies, objectives and communication goals
- Identified and corrected performance and personnel issues to reduce
impact to business operations
Manager
Nu Look
05.2014 - 01.2016
- Trained employees on additional job positions to maintain coverage of roles
- Assigned tasks to associates to fit skill levels and maximize team
performance
Recruited and hired qualified candidates to fill open positions - Greeted and encouraged feedback from customers to implement in-store
operational changes - Conducted inventory counts by assessing current state of inventory integrity
against target accuracy levels and tracking variances - Established and created training programs to enhance employee knowledge
of best practices, resulting in improved customer satisfaction - Evaluated store performance and incorporated feedback to implement
improvement plans
Education
Bachelor of Arts - Management
Emory And Henry College
Emory, VA06.2019
Skills
- Transportation Management Systems
- Microsoft Office Certified
- Maintenance events
- Management Landscape
- Maintenance Budgeting Facilities
- System Logistics Warehouse
- Experience Customer support Project management Account
- IOS Analysis skills Windows
- Inventory control Databases
- Transportation management systems
- SAP
- Sales
- Pricing
- Marketing
- CRM software
Timeline
Delivery Coordinator
AmeriGas Propane
08.2021 - Current
Assistant Football Coach
John Battle
06.2019 - 03.2020
Customer Service Representative
FedEx
05.2019 - 06.2019
Customer Service Representative
Bank Of America
03.2019 - 04.2019
Facilities Specialist
Emory & Henry College
05.2017 - 02.2019
Supervisor
Emory & Henry College Athletics
01.2016 - 12.2017
Manager
Nu Look
05.2014 - 01.2016
Bachelor of Arts - Management
Emory And Henry College