Dominic Falzone
Acton
Summary
Results-driven professional specializing in customer management and performance enhancement. Proven ability to implement strategies that increase team efficiency, resolve conflicts, and elevate service standards. Consistently contributes to improved business outcomes through effective leadership and operational excellence.
Overview
8
8
years of professional experience
Work History
Entertainment Team Lead
Walmart
Biddeford
10.2022 - Current
- Developed strategies to boost team productivity and improve customer service levels.
- Implemented process improvements to enhance workflow efficiency across the team.
- Motivated staff through positive reinforcement and consistent one-on-one coaching.
- Led team meetings to align on daily operational goals and address challenges.
- Monitored team progress, enforcing deadlines and maintaining high standards.
- Delegated tasks according to individual skill sets to maximize team productivity.
- Assisted manager in setting achievable goals while tracking progress.
- Trained new associates on company policies and procedures to ensure compliance.
entertainment associate
Walmart
Biddeford
10.2020 - Current
- Coordinated inventory management to maximize product availability and support customer satisfaction.
- Collaborated with team members to enhance merchandising displays, driving customer engagement.
- Resolved customer complaints to enhance customer experience and foster loyalty.
- Assisted customers with product inquiries and solutions.
- Built relationships with customers by providing friendly customer service.
- Handled incoming calls from customers regarding orders or other inquiries.
- Participated in team meetings to discuss store performance and goals.
- Monitored sales floor for cleanliness and organization.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Performed cash register functions accurately and efficiently.
- Operated equipment such as scanners and scales correctly during checkout process.
- Ensured compliance with company safety regulations at all times while on the job.
- Collaborated with other departments to ensure successful product launches.
- Developed and maintained relationships with clients and vendors.
at&t
Prime Communications AT&T
Sanford
01.2018 - 10.2020
- Resolved customer issues with knowledgeable and friendly service, resulting in increased satisfaction.
- Determined customer requirements to enhance service experience.
- Facilitated customer requests to enhance overall satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated with cross-functional teams to successfully meet project objectives.
- Proposed innovative solutions that improved team collaboration and project outcomes.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Biddeford High School
Biddeford, ME06-2013
Skills
- Event planning
- Customer management
- Inventory management systems
- Performance assessment
- Performance enhancement
- Process improvement
- Team leadership
- Task delegation
- Staff training
- Coaching techniques
- Conflict resolution
- Problem solving skills
- Customer focus
- Safety protocols
- Employee evaluation
Timeline
Entertainment Team Lead
Walmart
10.2022 - Current
entertainment associate
Walmart
10.2020 - Current
at&t
Prime Communications AT&T
01.2018 - 10.2020
High School Diploma -
Biddeford High School