Dominic Franklin
Jarrettsville,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
High's Of Baltimore
Jarrettsville, MD
11.2023 - Current
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Improved customer service wait times to mitigate complaints.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Associate
Walgreens Boots Alliance
Forest Hill, MD
07.2021 - 10.2023
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Supported sales team members to drive growth and development.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Addressed inquiries, resolved customer issues, and managed customer relations.
- Followed up with customers after purchase to ensure satisfaction.
- Followed policies and procedures to meet or exceed established performance requirements.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Resolved customer inquiries in a timely manner.
- Handled cash register operations accurately during peak times.
Education
Hospitality Administration And Management
North Harford High School
Pylesville, MD05-2023
Skills
- Scheduling
- Data Entry
- Appointment Scheduling
- Data Collection
- Information Security
- Paperwork Processing
- Inbound and Outbound Calling
- Complaint Resolution
- Microsoft Office Suite
- Customer Consulting
- Microsoft Office Expertise
- Microsoft Outlook
- Service Upselling
- Active Listening
- Researching
- Payment Processing
- Problem Resolution
Affiliations
- Computers
- Gaming
Accomplishments
- Arrow of light
Certification
- ServSafe
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative
High's Of Baltimore
11.2023 - Current
Customer Service Associate
Walgreens Boots Alliance
07.2021 - 10.2023
Hospitality Administration And Management
North Harford High School
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