Hi, I’m
Leia Ambrister
Tampa,FL
Summary
Passionate and detail-oriented Property Management Assistant with a proven commitment to optimizing property operations. Adept at ensuring resident satisfaction and meeting property owner needs. Skilled in implementing performance optimization strategies, overseeing departmental functions, and leveraging digital marketing expertise to drive leasing success.
Overview
6
years of professional experience
1
Certification
Work History
ZRS Management
Assistant Property Manager
12.2022 - Current
Job overview
- Followed up on delinquent tenants and coordinated collection procedures.
- Developed and executed comprehensive marketing strategies to enhance brand visibility and increase tenant acquisition.
- Supervise resident retention, renewal, and leasing programs to maintain maximum occupancy.
- Review resident files and accounting records to determine unpaid and/or late fees owed, communicate with residents regarding outstanding balances, implement procedures for collecting delinquencies, and enforce lease to maximize revenue.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Conducted market research to identify trends and opportunities, resulting in 20% increase in lead generation.
- Implemented targeted digital marketing campaigns, including social media advertising and email marketing, resulting in 15% improvement in conversion rates.
- Collaborated with cross-functional teams to create compelling property listings, brochures, and promotional materials.
- Monitored and analyzed key performance indicators (KPIs) to assess effectiveness of marketing initiatives and made data-driven adjustments for optimal results.
Elmington Property Management
Community Director
01.2022 - 11.2022
Job overview
- Manage financial performance of property by overseeing rents, occupancies, and expenditures.
- Supervise resident retention, renewal, and leasing programs to maintain maximum occupancy.
- Oversee resident relations, which includes taking resident phone calls, requests, and concerns.
- Ensure compliance with Company policy, as well as federal and local regulations.
- Manage, and train counsel onsite staff effectively.
- Oversee daily leasing paperwork and proper completion of service requests.
- Analyze monthly performance and budget projections, discuss strategies with Regional Property Manager, and complete annual asset business plans and budget forecasts.
- Assign and proof all leasing paperwork
- Audits and adheres to lease file policy with consistency
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans, and tenant outreach programs.
- Oversee payroll and approved time.
- Perform Variance Reports, Re-class, and Accruals.
- Conducted inspections of property grounds, buildings, and equipment to identify maintenance concerns and direct timely repairs.
Peirce Education Properties
Assistant Property Manager /Social Media Marketing Manager
07.2018 - 03.2020
Job overview
- Promoted from leasing consultant to leasing/marketing manager, to Assistant Property/ Marketing Manager.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Contacted and followed up with tenants on renewal notices.
- Escalated critical issues to property manager to deliver immediate resolution.
- Checked rental eligibility by following company's verification process.
- Promoted property to businesses in local areas through marketing collateral, phone calls, and email messages.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Created and managed social media campaigns to increase brand engagement.
- Devised content strategy to effectively engage target audiences.
- Conducted market research to identify new opportunities and target markets.
- Continually maintained and improved company's reputation and positive image in markets served.
- Managed social media accounts, increasing follower engagement by 25% through strategic content creation and community engagement.
Education
Florida Agricultural And Mechanical University, Tallahassee, FL
Bachelor of Arts from Theatre Performance
Skills
- Performance optimization strategies
- Department oversight
- Affordable housing programs knowledge
- Property tours and inspections
- Building operations
- Tenant and eviction laws
- Staff Management
- Policy enforcement
- Sales and marketing
- Fair housing mandates
- Resident Retention
- Proficient in Excel and Microsoft
- Financial budgeting and reporting
- Team Building
- Public Notary
- Tax Credit
- Student Housing
- ERA (Emergency Rental Assistance ) Programs
- Social media expertise
- Campaign Development
- Adobe Creative Suite
Software
- Yardi
- Realpage
- Entrata
- Knock
- HappyCo
- Fortress
- Bluemoon
- YeildStar
- Excel
- Microsoft Word
- Adobe
- Gracehill
- Edge2Learn
- Social Media Platforms
- Canva
- Salesforce
- Monday
Certification
- Pre-Licensing Real Estate Course Completion, Tampa School of Real Estate - 2023
- Foundations of Digital Marketing and E-commerce, Google-2024
Timeline
Assistant Property Manager
ZRS Management
12.2022 - Current
Community Director
Elmington Property Management
01.2022 - 11.2022
Assistant Property Manager /Social Media Marketing Manager
Peirce Education Properties
07.2018 - 03.2020
Florida Agricultural And Mechanical University
Bachelor of Arts from Theatre Performance
- Pre-Licensing Real Estate Course Completion, Tampa School of Real Estate - 2023
- Foundations of Digital Marketing and E-commerce, Google-2024
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