Dominic Grecco
Tonawanda
Summary
Dedicated and knowledgeable logistics professional with hands-on experience managing routes, coordinating shipments, and delivering exceptional customer service. Well-organized and service-oriented team player committed to maintaining customer satisfaction through clear communication and timely execution. Flexible, dependable, and eager to learn, with a strong work ethic and a focus on contributing to team success in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Logistics Coordinator
Sonwil Transportation
West Seneca
05.2022 - Current
- Scheduled, coordinated, and monitored truck movements to ensure timely and efficient delivery of goods.
- Delivered exceptional customer service by responding promptly to shipment inquiries and providing real-time updates on order status or schedule changes.
- Resolved transportation issues swiftly, including delays and routing problems, to minimize service disruptions and maintain customer satisfaction.
- Managed emergency situations by rerouting drivers or deploying additional resources to meet delivery requirements.
- Ensured accurate completion of customs documentation for international shipments in compliance with applicable regulations and laws.
- Contributed to a process improvement project that successfully reduced driver overtime by 5%, enhancing operational efficiency and cost control.
- Collaborated with multiple logistics brokerages to secure and book freight, optimizing load capacity and minimizing empty miles.
Transportation Intern
Sonwil Transportation
West Seneca
05.2021 - 01.2022
- Compiled and analyzed weekly performance metrics for over 30 drivers to assess productivity, efficiency, and areas for improvement.
- Worked on project reviewing over a year’s worth of maintenance and service records for a fleet of 300+ trucks and trailers.
- Created a comprehensive spreadsheet to identify trends in equipment performance, recurring maintenance issues, and potential cost-saving opportunities.
- Researched market rates for various types of freight services in order to maximize profits and ensure competitive pricing strategies.
Education
BBA - Business Management
St. Bonaventure University
Saint Bonaventure, NY05-2022
Skills
- Logistics management
- Communication skills
- Customer service
- Data analysis
- Problem resolution
- Critical thinking
- Time management
Timeline
Logistics Coordinator
Sonwil Transportation
05.2022 - Current
Transportation Intern
Sonwil Transportation
05.2021 - 01.2022
BBA - Business Management
St. Bonaventure University
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