Dominic Gregoire
Montreal,QC
Summary
Results-driven Operations Manager at Chubb Fire & Security, specializing in data analysis and fostering team collaboration. Demonstrated success in boosting customer satisfaction while streamlining processes. Expertise includes staff recruitment and adept problem resolution, leading to significant improvements in operational efficiency and a positive workplace culture.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager
Chubb Fire & Security
Anjou, QC
01.2023 - 04.2024
- Analyzed data from daily reports to identify trends in production performance metrics.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Operations Team Manager
Chubb Fire & Security
Anjou, QC
11.2018 - 01.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Data Specialist
Chubb Fire & Security
Anjou, QC
01.2016 - 11.2018
- Audited data regularly to guarantee data integrity and quality.
- Trained staff on data entry procedures and best practices to improve data quality.
- Reviewed and updated account information in company computer system.
Monitoring Station Shift Leader
Chubb Fire & Security
Montreal, QC
01.2011 - 01.2016
- Assisted in training new employees on shift operations.
- Delegated tasks to employees and monitored activities and task completion.
- Fostered a team-oriented environment to increase morale and productivity.
Alarm Monitor
Chubb Fire & Security
Montreal, QC
01.2008 - 01.2011
- Updated records of all alarms received and dispatched personnel accordingly.
- Maintained high levels of alertness throughout shifts.
- Responded to medical emergencies, fire alarms or intrusion alarms, following emergency response procedures.
Education
Computer Science
Cegep Ahuntsic
Montreal, Qc06-2001
High School Diploma -
College Jean-Eudes
Montreal, Qc06-2000
Skills
- Data analysis
- Staff recruitment
- Customer engagement
- Process optimization
- Problem resolution
- Team collaboration
Languages
English
Full Professional
French
Native/ Bilingual
Certification
- BSP license and police clearance
- 12 habits of highly effective people certificate
- RCR certification
Timeline
Operations Manager
Chubb Fire & Security
01.2023 - 04.2024
Operations Team Manager
Chubb Fire & Security
11.2018 - 01.2023
Data Specialist
Chubb Fire & Security
01.2016 - 11.2018
Monitoring Station Shift Leader
Chubb Fire & Security
01.2011 - 01.2016
Alarm Monitor
Chubb Fire & Security
01.2008 - 01.2011
Computer Science
Cegep Ahuntsic
High School Diploma -
College Jean-Eudes
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