DOMINIC GULLI

• Handled complaints from customers by empathetically listening, recording details and offering solutions.
• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Supervised cashiers in processing credit, debit and cash payments to streamline sales.
• Maintained inventory by checking merchandise to determine levels.
• Delegated assignments based on team strengths to optimize floor coverage and service levels.
• Coached and developed store associates through formal and informal interactions.
• Oversaw aspects of maintenance, inventory and daily activity management.
• Assisted in continuous development of effective store associates to achieve desired sales and results.
• Checked monthly sales and performance reports to support operational planning and strategic decision-making.
• Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
• Oversaw coaching and guidance of store employees to foster advancement in work operations.
• Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Delegated work to staff, setting priorities and goals.
• Prepared staff work schedules and assigned team members to specific duties.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Coordinated and directed activities of businesses or departments concerning production, pricing and sales.

• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Resolved customer problems by investigating issues, answering questions and building rapport.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
• Oversaw store operations while generating $784,000. in monthly sales.
• Implemented succession planning by training and developing 12 associates into leadership positions.
• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
• Corrected operational discrepancies by developing and executing process improvements.

• Oversaw inventory management to minimize waste.
• Contributed to merchandising ideas at team sales meetings.
• Trained staff to deliver outstanding customer service.
• Coordinated sales reports, reconciled accounts and made bank deposits.
• Determined staff promotions and demotions, and terminated employees when necessary.
• Stocked and restocked inventory when shipments were received.
• Reorganized the sales floor to meet company demands.
• Oversaw daily cash register operations and cash management.
• Created and delivered weekly schedule assignments to staff members in a timely manner.
• Implemented succession planning by training and developing 2 associates into leadership positions.
• Arranged inventory in rotation from oldest to newest, ensuring customers received fresh stock.
• Updated store pricing, signage and merchandising based on current promotions.
• Prioritized sanitation, safety and health standards in work areas.
• Created attractive store displays to generate customer interest.
• Oversaw inventory tracking, management and physical inventory counts.
• Worked closely with the district manager to formulate and build the store brand.
• Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
• Processed shipments and maintained and organized stock shelves.
• Built a loyal customer base by delivering excellent service and ensuring that in-demand products were available.
• Enforced adherence to policies, standards and security protocols.
• Hired, trained and managed a team of 8 associates, including evaluating performance and enforcing disciplinary actions.
• Oversaw company merger to ensure seamless transition.
• Wrote order supply requests to replenish merchandise.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Maintained adequate temperature and humidity in stockrooms.
• Oversaw budgetary matters, including scheduling and purchases.
• Trained all new managers on store procedures and policies.

• Proactively identified and solved complex problems that impacted operations management and the business direction.
• Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
• Minimized financial discrepancies by accurately controlling monthly operations bu
• Hired, trained and managed a team of 12 associates, including evaluating performance and enforcing disciplinary actions.
• Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
• Prioritized sanitation, safety and health standards in work areas.
• Updated store pricing, signage and merchandising based on current promotions.
• Reduced process lags while managing 12 employees to ensure optimal productivity.
• Processed shipments and maintained and organized stock shelves.
• Oversaw daily cash register operations and cash management.
• Worked closely with the district manager to formulate and build the store brand.
• Maintained adequate temperature and humidity in stockrooms.
• Coached and mentored associates to achieve 1 employee promotions.
• Oversaw budgetary matters, including scheduling and purchases.
• Trained staff to deliver outstanding customer service.
• Delegated work to employees based on shift requirements, individual strengths and unique training.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Maintained daily record of all transactions.
• Oversaw inventory tracking, management and physical inventory counts.
• Arranged inventory in rotation from oldest to newest, ensuring customers received fresh stock.
• Enforced adherence to policies, standards and security protocols.
• Reorganized the sales floor to meet company demands.
• Trained all new managers on store procedures and policies.
• Wrote order supply requests to replenish merchandise.
• Created and delivered weekly schedule assignments to staff members in a timely manner.

• Allocated tasks to employees on a daily basis and monitored activity and task completion.
• Mentored team members on techniques necessary to complete job tasks.
• Complied with all company safety procedures, policies and regulations to promote a safe working environment.
• Informed customers about sales and promotions in a friendly and engaging manner.
• Expressed appreciation for patronage, inviting and encouraging customer return visits.
• Marked clearance products with updated price tags.
• Replenished shelves to maintain adequate merchandise levels.
• Completed floor replenishment to guarantee size availability and promote customer satisfaction.
• Exchanged returned merchandise for customers quickly and efficiently.
• Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
• Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
• Informed customers about all product lines and services offered by the company.
• Organized the store by returning all merchandise to its proper place.
• Assisted customers with sales transactions in a timely manner to guarantee high level of customer service.
• Maintained adequate cash supply in cash drawers in multiple checkout stations.
• Sought opportunities to up-sell and add-on additional merchandise.
• Maintained visually appealing and effective displays for the entire store.
• Opened and closed the store, which included counting cash drawers and making bank deposits.
• Processed shipments and maintained organized stock shelves.
• Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
• Communicated store policy violations to the leadership team in a timely manner.

• Reorganized the sales floor to meet company demands.
• Maintained adequate temperature and humidity in stockrooms. 
• Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
• Prioritized sanitation, safety and health standards in work areas.
• Supervised and trained a team of 8 while improving store sales by 2%.
• Processed shipments and maintained and organized stock shelves.
• Oversaw budgetary matters, including scheduling and purchases.
• Reduced process lags by effectively managing 8 employees to ensure optimal productivity.
• Created and delivered weekly schedule assignments to staff members in a timely manner.
• Enforced adherence to policies, standards and security protocols.
• Wrote order supply requests to replenish merchandise.
• Maintained daily record of all transactions.
• Worked closely with the district manager to formulate and build the store brand.
• Oversaw daily cash register operations and cash management. 
• Delegated work to employees based on shift requirements, individual strengths and unique training.
• Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
• Interviewed, hired, supervised and trained 8 employees.
• Oversaw inventory tracking, management and physical inventory counts.
• Updated store pricing, signage and merchandising based on current promotions. 
• Delivered excellent customer service by greeting and assisting each customer.
• Arranged inventory in rotation from oldest to newest, ensuring customers received fresh stock.
• Built a loyal customer base by delivering excellent service and ensuring that in-demand products were available.
• Oversaw inventory management to minimize waste.
• Trained staff to deliver outstanding customer service.
• Provided excellent customer service and adhered to all standard practices, resulting in maximized sales and minimized shrinkage. 
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Resolved customer problems by investigating issues, answering questions and building rapport.

Loaded and unloaded trucks