Dominic Guzman
Eagle Mountain,UT
Overview
4
4
years of professional experience
Work History
Shift Lead
FatCats Entertainment
Saratoga Springs, Utah
12.2024 - Current
- Oversee daily operations to ensure seamless entertainment service delivery.
- Monitor team performance, providing feedback to drive productivity improvements.
- Resolve customer complaints swiftly to uphold high satisfaction rates.
Customer Service Representative
FatCats Entertainment
Saratoga Springs, Utah
05.2023 - 12.2024
- Delivered exceptional customer service, enhancing overall customer satisfaction.
- Identified upselling opportunities by assessing customer needs and preferences.
- Maintained composure in high-pressure situations to effectively address customer inquiries.
Cashier
Cornbelly's Corn Maze & Pumpkin Fest
Lehi, Utah
09.2022 - 11.2024
- Processed customer transactions using point of sale system to ensure swift service.
- Maintained checkout area cleanliness and organization to enhance customer experience.
- Trained new cashiers on cash handling procedures and customer service standards.
Lighting and Sound Technician
Alpine School District
Eagle Mountain, Utah
08.2021 - 12.2023
- Configured equipment for diverse events, ensuring optimal placement and connectivity.
- Delivered technical support during rehearsals and events, resolving issues promptly.
- Collaborated with artists to assess requirements and preferences for successful event execution.
Education
Some College (No Degree) - Theatre Studies
Utah Valley University
Orem, UTHigh School Diploma -
Cedar Valley High School
Eagle Mountain, UTSkills
- Customer service
- Team leadership
- Effective communication
- Conflict resolution
- Performance monitoring
- Employee training
- Work delegation
- Staff supervision
Timeline
Shift Lead
FatCats Entertainment
12.2024 - Current
Customer Service Representative
FatCats Entertainment
05.2023 - 12.2024
Cashier
Cornbelly's Corn Maze & Pumpkin Fest
09.2022 - 11.2024
Lighting and Sound Technician
Alpine School District
08.2021 - 12.2023
Some College (No Degree) - Theatre Studies
Utah Valley University
High School Diploma -
Cedar Valley High School