Overview
Work History
Education
Skills
Timeline
Generic

Dominic Guzman

Eagle Mountain,UT

Overview

4
4
years of professional experience

Work History

Shift Lead

FatCats Entertainment
Saratoga Springs, Utah
12.2024 - Current
  • Oversee daily operations to ensure seamless entertainment service delivery.
  • Monitor team performance, providing feedback to drive productivity improvements.
  • Resolve customer complaints swiftly to uphold high satisfaction rates.

Customer Service Representative

FatCats Entertainment
Saratoga Springs, Utah
05.2023 - 12.2024
  • Delivered exceptional customer service, enhancing overall customer satisfaction.
  • Identified upselling opportunities by assessing customer needs and preferences.
  • Maintained composure in high-pressure situations to effectively address customer inquiries.

Cashier

Cornbelly's Corn Maze & Pumpkin Fest
Lehi, Utah
09.2022 - 11.2024
  • Processed customer transactions using point of sale system to ensure swift service.
  • Maintained checkout area cleanliness and organization to enhance customer experience.
  • Trained new cashiers on cash handling procedures and customer service standards.

Lighting and Sound Technician

Alpine School District
Eagle Mountain, Utah
08.2021 - 12.2023
  • Configured equipment for diverse events, ensuring optimal placement and connectivity.
  • Delivered technical support during rehearsals and events, resolving issues promptly.
  • Collaborated with artists to assess requirements and preferences for successful event execution.

Education

Some College (No Degree) - Theatre Studies

Utah Valley University
Orem, UT

High School Diploma -

Cedar Valley High School
Eagle Mountain, UT

Skills

  • Customer service
  • Team leadership
  • Effective communication
  • Conflict resolution
  • Performance monitoring
  • Employee training
  • Work delegation
  • Staff supervision

Timeline

Shift Lead

FatCats Entertainment
12.2024 - Current

Customer Service Representative

FatCats Entertainment
05.2023 - 12.2024

Cashier

Cornbelly's Corn Maze & Pumpkin Fest
09.2022 - 11.2024

Lighting and Sound Technician

Alpine School District
08.2021 - 12.2023

Some College (No Degree) - Theatre Studies

Utah Valley University

High School Diploma -

Cedar Valley High School
Dominic Guzman