Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
CustomerServiceRepresentative
Dominic Jordan

Dominic Jordan

Houston,Texas

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Vulnerability Analyst

MICD Technologies
Houston, Texas
04.2020 - 11.2022
  • Discovered root causes of problems and identified appropriate solutions.
  • Cultivated relationships with industry leaders and within company to share tips and information.
  • Analyzed unstructured information to derive key insights.
  • Installed system updates to address vulnerabilities and reduce security issues.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
  • Conducted system analysis and implementation to maintain and improve computer systems.
  • Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.

Night Shift Supervisor

SOS Construction
Franklin, TN
07.2018 - 03.2020
  • Observed each team member to carry out duties and provided constructive criticism.
  • Organized evening meetings to set operations for following day and next shift crew.
  • Upheld federal safety standards and environmental disposal protocols.
  • Assigned each member of 5 person team with specific daily tasks and responsibilities.
  • Developed solutions and strategies across customer industries by capitalizing on emerging trends.
  • Oversaw employee attendance record, handled payroll and ordered new materials for sites.
  • Guided and directed third-party inspectors through project construction, commissioning and closeout.

Direct Care Supervisor

Homecourt Advantage
Bolivar, MO
09.2016 - 02.2018
  • Direct day-to-day administrative and operational functions for 48-bed facility, providing guidance and leadership to over 10 employees across more than 3 departments.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Organized and facilitated 3 department head meetings weekly, discussing current census, admissions and discharges and residents' Medicaid applications.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Removed trash and straightened counters to keep pharmacy area clean and neat.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Collaborated with store manager to maintain daily operations.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Trained pharmacy interns and newly hired pharmacy technicians.

Education

Bachelor of Science - Computer And Information Sciences

Southwest Baptist University
Bolivar, MO
05.2018

High School Diploma -

Westfield High School
Houston, TX
05.2015

Skills

  • Information gathering
  • Statistic Analysis
  • Financial Statements Expertise
  • Closing Processes
  • Problem-Solving
  • Teambuilding
  • Attention to Detail
  • Training and Development
  • Multitasking Abilities
  • Critical Thinking
  • Data Entry
  • Self-Motivated
  • Flexible and Adaptable
  • Microsoft SharePoint
  • System integration
  • Microsoft Word
  • Java programming
  • Systems administration
  • Database development
  • Teamwork and Collaboration
  • First Aid/CPR
  • Qualys scanners
  • Qualys

Accomplishments

  • Won 201 GLVC conference championship


Certification

  • Certified Qualys specialist , MICD Tech

Timeline

Vulnerability Analyst

MICD Technologies
04.2020 - 11.2022

Night Shift Supervisor

SOS Construction
07.2018 - 03.2020

Direct Care Supervisor

Homecourt Advantage
09.2016 - 02.2018

Bachelor of Science - Computer And Information Sciences

Southwest Baptist University

High School Diploma -

Westfield High School
Dominic Jordan