Dominic LaChance
Lorton,VA
Summary
Forward thinking, persuasive sales leader adept at identifying opportunities with depth due to ability to understand current and future business needs, positioning enterprises to successfully expand while creating unprecedented value. Dedicated, hard working individual with excellent interpersonal and communications skills with the ability to work well at all levels of an organization and the ability to quickly learn new product knowledge. Successful Territory Manager bringing strong history of exceeding product revenue and customer targets. Versed in Plumbing, Facilties and Industrial products and current market trends. Over 8 years of sales and business development success.
Overview
22
22
years of professional experience
Work History
Territory Manager
Ferguson Plumbing Supply
02.2021 - Current
- Managed over 130 accounts within DC Metro territory.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
HYDRONIC SPECIALIST/COMMERCIAL WATER HEATER MANAGER
FERGUSON ENTERPRISE
05.2016 - Current
- Develops and maintains relationship with key vendors and suppliers to ensure coordination and exceptional service levels
- Assigns, monitors and sets objective for key accounts and Sales Representatives
- Works with assigned customers to provide inside sales and support
- Resolve customer complaints regarding sales and service
- Continually enhance sales skills and products knowledge in order to promote a professional image in the field
- Performs all work in accordance with established safety standards and adheres to all safety polices, rules, regulations and procedures
- Manage commercial water heater delivery crew and able to convert all commercial electric heaters
- Hydronic product specialist, able to design and troubleshoot problems on and off site
- Well versed in parts and all aspects of radiant/ hydronic heating
BRANCH OUTSIDE SALES MANAGER
PACIFIC ENERGY SALES
05.2014 - 05.2016
- Managing bids, projects, and personnel from quotes to the delivery of the product by providing organization, direction, and coordination
- Effectively complete bidding and sales processes in a cost effective manner while maximizing profitability in pricing to the market
- Ensure that statistical information is available to analyze including quote submissions both won & lost
- Recruit new customers to expand the customer base and grow the business
- Served as a liaison between major customers and the internal operations to ensure customer expectations are met
- Maintain an awareness of business, market related trends, including new product or service offerings, and determine the impact of any changes or activities
- Communicate with customers and provide proposals that will profitably increase business
- Monitor the activities of competitors
- Manage the operational side to ensure the successful attainment of annual objective and completion of all staff duties
- Set monthly, quarterly and annual sales objectives and implement work plans to accomplish same
- Identify, target and direct the inside sales associates to contact potential customers to maximize revenues
- Make sales calls both in person and via the phone to ensure enough requests for quotes are available to make budget
- Stay in contact with customers to ensure their satisfaction with the service and products being provided
- Ensure pricing structure for all products and services is both profitable and competitive
EAST BAY PROJECT MANAGER
LA CHANCE’S RADIANT HEATING
01.2004 - 05.2014
- Trained new sales representatives on company products and service knowledge, as well as sales skills
- Profiled each customer’s needs for maximum cross sell opportunity
- Developed strong customer relations, orchestrate financing, and give final approval on all sales
- Inspect recently installed and preexisting heating systems to ensure they are up to par
- Key Achievements: Increased annual sales by 15% in 2012-2013
- Boosted sales in 2014-2015 by 60%
COMMERCIAL LOAN CLIENT SERVICE CONSULTANT
WELLS FARGO BANK
05.2012 - 05.2013
- Served as liaison between clients and Wells Fargo Bank and/or Wells Fargo Commercial Mortgaging
- Productively solved issues involving all bank departments and made outbound client calls with or without asset managers
- Responsible for ensuring proper servicing and maintenance of loans, adhering to compliance, and ensuring clear, concise documentation while achieving the highest level of quality service
- Acutely knowledgeable in all aspects of commercial mortgages
- Insurance, escrow, reserve accounts and terminology of original loan documents
- Provided substantial amount of contact with asset managers, tax department, insurance department and clients to ensure a high level of service
HOME PRESERVATION SPECIALIST
SAN RAMON
05.2012 - 05.2013
- Respectfully engaged, understood and advised consumer real estate customers of available solutions to resolve mortgage delinquencies
- Served as single point of contact to borrowers whose loans are delinquent or at high risk for delinquency by providing assistance to find solutions to maintain home ownership, including HAMP, proprietary modifications, and re-payment plans
- Interviewed borrowers to understand their specific situation; identified and requested the appropriate documents required for loan modification review
- Analyzed the customer's financial situation and made recommendations on loan modifications
- Ensured necessary information and completed packages were received in a timely manner
- Efficiently answered inbound inquiries from borrowers regarding the status of the loss mitigation, loan modification, short sale and foreclosure process
- Responsible for Identifying, maintaining, tracking and logging requested documentation for loan modification review
USSB & WELLS FARGO SALES ROAD MAP TRAINING
10.2011 - 11.2011
- Extensive sales road map training, including 8 days in USSB and sales related training
- Extensive banker coaching techniques along with acceptable training methods
COMMERCIAL LOAN CLIENT SERVICE CONSULTANT
WELLS FARGO BANK USSB & BANKER COACH
02.2010 - 04.2011
- Provided excellent customer service and continued to build strong client relationships
- Managed sales and service for consumer and business customers
- Far exceed monthly sales and service goals on a consistent basis
- Coached new phone bankers to help them become confident and successful bankers
- Consistently followed up with new bankers to ensure positive progress
- Managed new online account applications
SALES TECHNICIAN
TAKAGI INDUSTRIAL COMPANY
07.2007 - 01.2010
- Promoted water heater products by preparing for and participating in industry trade shows
- Provided product training regarding usage and benefits of products
- Solved technical issues both on site and in the field/ coordinated sales with wholesalers on site
- Executed consistent follow up with wholesalers to ensure service and products were up to par
- Responsible for teaching classes at wholesale locations for businesses acquiring our products
AMERICAN MANAGEMENT ASSOCIATION
08.2002 - 08.2002
- Planning: Using competitive analysis to gain more business
- Assisted outreach programs, and involved university administrators, and students, as well as businesses to support and drive projects
- Effectively taught how to match your sales approach to the personality style of your customer
- Managed key account and key prospect relationships
Education
Bachelor of Science -
American Military University
393 N Lawrence St, Charles Town WV06.2026
Skills
- Organizational Skills
- Strong Customer Service
- Highly Disciplined
- Financial Management
- Superb Communication
- Project Management
- Sales Processes
- Sales & Marketing
- Team Leadership & Oversight
- Microsoft Office Suite
- Eclipse
- A CERT
- Customer Relationship Management
Affiliations
PHCC Member
Timeline
Territory Manager
Ferguson Plumbing Supply
02.2021 - Current
HYDRONIC SPECIALIST/COMMERCIAL WATER HEATER MANAGER
FERGUSON ENTERPRISE
05.2016 - Current
BRANCH OUTSIDE SALES MANAGER
PACIFIC ENERGY SALES
05.2014 - 05.2016
COMMERCIAL LOAN CLIENT SERVICE CONSULTANT
WELLS FARGO BANK
05.2012 - 05.2013
HOME PRESERVATION SPECIALIST
SAN RAMON
05.2012 - 05.2013
USSB & WELLS FARGO SALES ROAD MAP TRAINING
10.2011 - 11.2011
COMMERCIAL LOAN CLIENT SERVICE CONSULTANT
WELLS FARGO BANK USSB & BANKER COACH
02.2010 - 04.2011
SALES TECHNICIAN
TAKAGI INDUSTRIAL COMPANY
07.2007 - 01.2010
EAST BAY PROJECT MANAGER
LA CHANCE’S RADIANT HEATING
01.2004 - 05.2014
AMERICAN MANAGEMENT ASSOCIATION
08.2002 - 08.2002
Bachelor of Science -
American Military University