Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Dominic Lawrik

Raleigh

Summary

Dynamic Shift Leader with a proven track record at Heavenly Hoagie, excelling in team leadership and customer service. Skilled in cash handling and POS operations, I enhanced customer satisfaction through effective problem-solving and upselling techniques, fostering a collaborative environment that drove sales and improved team performance.

Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.

Reliable Shift Leader with 4+ years in food industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

5
5
years of professional experience

Work History

Shift Leader

Heavenly Hoagie
07.2021 - 07.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.

Crew Member

Smoothie King
05.2020 - 06.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Trained new team members on procedures, customer service, and sales techniques.

Education

Associate of Arts - Business Administration

Wake Technical Community College
Raleigh, NC
05-2026

Associate of Arts - Business Administration

Mitchell Community College
Statesville, NC
05-2025

High School Diploma -

Lake Norman Highschool
Mooresville, NC
05-2024

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Strong verbal and written communication
  • Creative problem solving
  • POS system operation
  • Sales and upselling
  • Team collaboration and leadership
  • Staff education and training
  • Strategic thinking

Accomplishments

  • Supervised team of 15 staff members.

Timeline

Shift Leader

Heavenly Hoagie
07.2021 - 07.2025

Crew Member

Smoothie King
05.2020 - 06.2021

Associate of Arts - Business Administration

Wake Technical Community College

Associate of Arts - Business Administration

Mitchell Community College

High School Diploma -

Lake Norman Highschool