DOMINIC LINDSAY
Montclair,NJ
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.
Overview
14
14
years of professional experience
Work History
Market Researcher, Account Manager, Sales Support Specialist
PCS Wireless
03.2018 - Current
- Forecasting and sharing of inventory with strategic partners (Amazon), addressing any problems, obstacles or challenges that may arise
- Reporting directly with Amazon representative (USA and UK based) on weekly based with intent of growing 3 million dollar monthly key account
- Build great understanding of target customers (contact, trade lanes, type of business, market information/exceptions, and device/product requirements)
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Strive for consultative sales to distinguish market presence by effectively probing / identifying needs and suggesting solutions to help customers
- Identified key entry points to enhance market penetration and maximize returns.
- Provide personalized service and build relationships with customers while also seeking methods to assist customers whenever there were any concerns or issues after sales were conducted
- Maximize impact of "transactional" sale through effective probing, and lead qualification which has resulted in yearly billion-dollar sales revenue
- Assisted with training of account managers, drafting sales pitches, presentations, reference material, and other documents as required
- Met with supervisor to determine project scope, outline deliverables or timelines and create action plan.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Liaise with managers and administrative assistants from other departments to implement growth strategies through strong proven interpersonal skills
- Assisted marketing team in drafting material for trade show events.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Assisted customers with sales needs such as inventory and shipping questions.
- Educated clients on new products or services to increase customer engagement with brand.
- Coordinated responses and resources to handle special client requests.
- Collaborated with sales and marketing teams to create and execute promotional campaigns.
- Documented customer complaints and completed corrective action requests.
- Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
Warehouse Associate
NATIONAL RETAIL TRANSPORTATION
04.2015 - 03.2018
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Read customer orders, work orders, shipping orders or requisitions to determine items to be moved, gathered or distributed and/or shipped
- Assemble customer orders from stock and place orders on pallets and or relocate orders to a holding area or shipping department
- Count inventory merchandise from all incoming freights
- Lead a team of 4-6 temporary employee workers by delegating task such as unloading and loading inventory.
- Checked packages and merchandise for damage and notified vendors.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
Field Sales Represenative
SCOTT’S MIRACLE GRO
03.2015 - 04.2015
- Meet assigned daily and weekly sales production goals
- After obtaining consent, accurately measure homeowners' lawn square footage and provide each prospect professional, individualized lawn analysis and program sales recommendation, including extra services
- Traveled throughout assigned territory to leverage leads and visit existing customers.
- Accurately complete all required sales paperwork
- Make follow-up phone calls, as requested by prospective customer, on daily basis.
- Forecasted sales, developing and evaluating various methods of customer interaction.
- Developed and presented educational pitches detailing practical and financial product benefits.
- Maintained accurate and thorough records of leads and customer account information.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Student Assistant
MONTCLAIR STATE UNIVERSITY, MSU
09.2012 - 05.2014
- Was directly charged with assisting 3+ faculty members including the Executive Director of E.O.F
- Created PowerPoint Slides, Interactive Videos, Activities Flyers and Program Brochures for school related projects and seminars
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Represented the EOF Department at local conferences, new student orientations, and a variety of workshops around the campus.
- Demonstrated efficient customer service to faculty and students; was the go-to person in times of need
- Volunteered to work additional hours when staff was limited; answered and made call-backs to students
- Organized, arranged, and managed essential files in compliance with the University’s confidentiality regulations; made certain that confidential information was handled in the appropriate way
- Used various computer’s database system to log in student and vendor information as assigned
- Kept records up-to-date and made certain paperwork matched internal system data
Lab Technician
Essex County College, ECC
05.2011 - 08.2011
- Worked closely with Lab technicians to set up laboratory experiments for both students and staff
- Collaborated in planning of 8 to 10 experiments per semester via recommending supplies and equipment
- Organized, arranged, and managed essential files in compliance with university’s confidentiality rules
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Maintained documentation on tests performed in lab.
- Monitored testing procedures to meet criteria and maintain quality control.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Participated in lab meetings and project presentations.
Student Assistant
Essex County College, ECC
09.2009 - 04.2011
- Assisted 15 faculty and researchers with daily operations of department
- Dissembled and properly maintained laboratory equipment and facilities after each use
- Participated in annual inventory requisition and restocking of supplies
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Maintained laboratory safety by demonstrating equipment and techniques.
Education
Bachelor of Science (BS) Degree - Business Administration, Marketing
MONTCLAIR STATE UNIVERSITY (MSU)
05.2014
Associate of Science (AS) Degree - Accounting
ESSEX COUNTY COLLEGE (ECC)
05.2011
Skills
- Salesforce
- NetSuite
- HubSpot
- Amazon Vendor Central
- LinkedIn Sales Navigator
- Microsoft MS Word
- Microsoft MS Excel Spreadsheet
- Microsoft MS Outlook Email Client
- Microsoft MS PowerPoint
- Vendor Relationships
- Client Satisfaction
- Customer Interaction
Timeline
Market Researcher, Account Manager, Sales Support Specialist
PCS Wireless
03.2018 - Current
Warehouse Associate
NATIONAL RETAIL TRANSPORTATION
04.2015 - 03.2018
Field Sales Represenative
SCOTT’S MIRACLE GRO
03.2015 - 04.2015
Student Assistant
MONTCLAIR STATE UNIVERSITY, MSU
09.2012 - 05.2014
Lab Technician
Essex County College, ECC
05.2011 - 08.2011
Student Assistant
Essex County College, ECC
09.2009 - 04.2011
Bachelor of Science (BS) Degree - Business Administration, Marketing
MONTCLAIR STATE UNIVERSITY (MSU)
Associate of Science (AS) Degree - Accounting
ESSEX COUNTY COLLEGE (ECC)
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