Dominic Locastro
Richmond,CA
Summary
Driven professional with a proven track record of exceeding sales expectations at The Apothecarium and enhancing customer satisfaction across various roles. Skilled in leveraging computer technology for efficiency and adept at fostering positive client relationships. Demonstrates exceptional problem-solving abilities and a commitment to professionalism, significantly improving team productivity and operational efficiency.
Overview
9
9
years of professional experience
Work History
Sales Consultant
TerrAscend
05.2024 - Current
- Collaborated with customers, management, and sales team to identify customer needs and recommend tailored solutions.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Achieved and maintained high sales performance to drive revenue growth.
- Enhanced customer experience by providing exceptional service and resolving issues efficiently.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed effective improvement plans in alignment with goals and specifications.
- Employed consultative sales techniques to assess customer needs and suggest suitable products and services.
- Maintained thorough mileage and fuel records to monitor and manage fuel expenses.
- Assisted the Inventory team with updating the back end information and updating our inventory for sales.
Delivery Driver
Caliva
02.2023 - 05.2024
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Delivered excellent customer service and resolved issues promptly, leading to increased repeat business.
- Collaborated with team members to streamline delivery processes, improving overall operational efficiency.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling regulated product.
- Helped maintain a large item inventory. Utilized systems to ensure efficiency of stocking product and updating our backend for sales
Captain Supervisor
Zesty
03.2018 - 03.2020
- Enhanced team productivity by implementing workflows and establishing clear expectations for staff.
- Streamlined operations through regular process reviews and necessary changes to improve efficiency.
- Lowered employee turnover by fostering a positive work environment and offering ongoing feedback.
- Improved customer satisfaction with timely response to inquiries, addressing concerns and finding effective solutions.
- Trained new hires and provided supportive feedback and solutions to ensure the wellness of future employees.
- Strengthened client connections by engaging with them regularly in San Francisco.
Education
High School Diploma -
Will C. Wood at Vacaville
Vacaville06-2009
Skills
- Vast amount of experience with customer service Whether it is in person or through online interactions
- Customer liaison, providing accurate responses to customer queries, and following up with existing and potential clients to help generate revenue
- Tech savy, can learn a new back end inventory system quickly and proficiently
- Knowledgeable with computers and able to quickly learn new applications and programs
- Efficient in problem solving
- Fast learner and able to work under pressure
- Trained new hires and ensuring the quality of skill needed for any job
- Forklift experience
- Maintains a level of professionalism in any job
- Consistently friendly towards customers and always willing to help out as much as needed to ensure customer satisfaction
Accomplishments
- Consistently out performed co-workers in sales numbers as well as lead sales among the entire bay area stores and was #1 in sales among 3 separate goals.
- Supervised team of 4 staff members.
- Consulted and resolved customer medical needs which led to a growing friendly rapport.
Timeline
Sales Consultant
TerrAscend
05.2024 - Current
Delivery Driver
Caliva
02.2023 - 05.2024
Captain Supervisor
Zesty
03.2018 - 03.2020
High School Diploma -
Will C. Wood at Vacaville