Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Dominic Loga

Dominic Loga

Lansing,NY

Summary

Knowledgeable about customer relationship management, workflow optimization and reporting. Top-notch leader and problem-solver looking for career advancement as a Customer Experience Coordinator. Background in developing engaging promotions and events to bring in customers and drive business sales. Highly organized and flexible with a solution-driven and proactive mentality.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Experience Coordinator

T.J.Maxx
03.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Identified areas of improvement in customer service processes, implementing effective solutions to optimize performance.
  • Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
  • Trained new team members on company guidelines and best practices for exceptional customer service delivery.
  • Developed strong relationships with key clients, fostering loyalty and enhancing brand reputation.
  • Conducted regular quality audits on interactions between staff and customers, ensuring adherence to company standards and policies.
  • Implemented incentive programs that motivated staff to exceed targets in key performance indicators related to customer satisfaction.

Merchandise Associate

Homegoods Stores
09.2022 - 03.2023
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Boosted sales performance through effective merchandising strategies and visually appealing displays.
  • Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
  • Collaborated with store management to develop strategic plans for merchandise placement and promotion.
  • Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
  • Assisted in the training and development of new associates, fostering a positive team environment.

Scoutcraft Staff

Baden-Powell Council BSA
06.2022 - 08.2022
  • Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.
  • Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
  • Collaborated with fellow counselors to develop creative solutions for behavioral issues, resulting in improved camper conduct.

Education

High School Diploma -

TST BOCES P-TECH Academy Lansing
Dryden NY
06.2024

Skills

  • Logistics Management
  • Promotions Understanding
  • Feedback Collection
  • Training and Coaching
  • Opening and Closing Procedures
  • Returns Assistance
  • Returns Policies
  • Quality assurance
  • Task prioritization
  • Technical troubleshooting
  • Positive attitude
  • Team collaboration

Certification

CPR/AED for Pro Rescuer

Timeline

Customer Experience Coordinator

T.J.Maxx
03.2023 - Current

Merchandise Associate

Homegoods Stores
09.2022 - 03.2023

Scoutcraft Staff

Baden-Powell Council BSA
06.2022 - 08.2022

High School Diploma -

TST BOCES P-TECH Academy Lansing

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Dominic Loga