Dominic Mancuso
Macomb,MI
Summary
Dynamic and approachable leader with a strong track record in inspiring teams and driving customer satisfaction. Expertise in retail management, customer service excellence, and conflict resolution, complemented by a strategic mindset and adaptability. Committed to fostering positive and inclusive work environments that empower team members to achieve organizational goals.
Overview
3
3
years of professional experience
Work History
Supervisor
JD Sports Finish Line
Troy, MI
12.2023 - Current
- Oversee daily operations, including inventory control, customer relations, and procedural management.
- Train and coach team members to achieve sales and customer service targets.
- Collaborate with management to execute initiatives that improve organizational performance.
- Drive customer satisfaction by anticipating needs and resolving concerns proactively.
- Ensure accurate inventory results by supervising shipments, transfers, and point-of-sale activities.
Sales Lead
Champs Sports
Auburn Hills, MI
09.2023 - 12.2023
- Motivated team members to exceed sales and customer service expectations.
- Monitored store performance and provided actionable insights to improve operations.
- Maintained visual merchandising standards to align with current trends and customer preferences.
- Acted as a liaison between customers, associates, and management to streamline communication
Sales Associate
Champs Sports
Auburn Hills, MI
12.2021 - 08.2023
- Delivered exceptional customer experiences through personalized recommendations
- Collaborated with teammates to exceed sales targets and maintain operational excellence
- Demonstrated expertise in product knowledge, trends, and customer engagement strategies
Education
Associate of Arts - Communications
Oakland University
Rochester, MI04.2027
High School Diploma -
Austin Catholic High School
Chesterfield, MI05.2023
Skills
- Leadership & Team Development: Coaching, mentoring, and managing teams for optimal performance
- Customer Relations & Sales Excellence: Building meaningful connections and delivering tailored solutions
- Visual Merchandising & Trend Analysis: Aligning displays with customer needs and industry trends
- Conflict Resolution & Communication: Facilitating constructive dialogue to foster team growth
Accomplishments
- Consistently exceeded sales and customer satisfaction goals in leadership roles.
- Successfully trained and mentored team members, fostering an inclusive and collaborative environment.
- Demonstrated agility and adaptability by excelling in fast-paced, customer-focused retail environments.
- Maintained a track record of operational efficiency, ensuring smooth store operations and inventory accuracy.
Additional Information
Passionate about fashion trends, team dynamics, and creating meaningful customer experiences., Strong advocate for personal growth and professional development in all team members.
Timeline
Supervisor
JD Sports Finish Line
12.2023 - Current
Sales Lead
Champs Sports
09.2023 - 12.2023
Sales Associate
Champs Sports
12.2021 - 08.2023
Associate of Arts - Communications
Oakland University
High School Diploma -
Austin Catholic High School
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