Dominic Mancuso
Philadelphia,PA
Summary
Federal Police Dispatcher with experience in multi-channel radio operations, call prioritization, and incident coordination. Proven ability to maintain composure under pressure and manage simultaneous events. Background in security operations and emergency scene support. Seeking to transition into a high-volume county 911 communications center.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Alarm Monitor / Police Dispatcher
Constellis
Philadelphia, PA
07.2025 - Current
- Operated communication systems to relay critical information swiftly and accurately.
- Coordinated with first responders to ensure timely assistance during incidents.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
- Operated multi-line phone systems to manage incoming communications.
- Assisted distressed callers through calm communication techniques.
Airport Operations Trainee
City Of Philadelphia
Philadelphia, PA
09.2024 - 07.2025
- Conducted inspections of airport facilities to verify adherence to safety regulations.
- Monitored surveillance systems for detection of suspicious activities and threats.
- Enforced compliance with passenger screening procedures and airport policies.
- Partnered with law enforcement during security incidents and emergency responses.
Surveillance Operator
Rivers Casino
Philadelphia, PA
05.2023 - 09.2024
- Monitored live video feeds to detect suspicious activities and ensure safety.
- Collaborated with security team to respond swiftly to incidents on casino floor.
- Documented incidents, preparing detailed reports for management review and follow-up.
- Generated incident reports outlining details of each event captured on video.
Security Officer (PHL Airport)
Allied Universal Security Services
Philadelphia, PA
04.2022 - 05.2023
- Conducted vehicle inspections at airfield gates to ensure safety and security measures were met.
- Provided terminal support by assisting passengers and engaging with the unsheltered population to maintain a safe environment.
- Collaborated with Philadelphia Airport Police Unit and Fire/Medical services when necessary.
Surveillance Operator
Rivers Casino
Philadelphia, PA
11.2020 - 04.2022
- Monitored live video feeds to detect suspicious activities and ensure safety.
- Collaborated with security team to respond swiftly to incidents on casino floor.
- Documented incidents, preparing detailed reports for management review and follow-up.
- Generated incident reports outlining details of each event captured on video.
Security Officer
Rivers Casino
Philadelphia, PA
07.2019 - 11.2020
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Confirmed visitor identification prior to granting entry into the building to prevent underage entry.
- Checked for safety hazards and took corrective action when necessary.
- Warned persons of rule infractions or violations and evicted violators from premises.
Education
Bachelor of Science - BS - Homeland Security and Counter Terrorism
Southern New Hampshire University
Hooksett, NH05-2024
Skills
- Multi-Channel Radio Communications
- Call Prioritization & Incident Management
- NCIC / NLETS Operations
- Emergency Response Coordination
- Situational Awareness
- Report Writing & Documentation
Current Position
Homeland Security Police Dispatcher at Constellis
Affiliations
Fire Police Officer, Spring Mill Fire Company (2023-Present)
Certification
- National Incident Management System (NIMS) 100/200/700/800 FEMA (Nov 2023)
- Telecommunicators Emergency Response, IS-144.a FEMA (Aug 2025)
- JWIN/NCIC/NLETS U.S. Department of Justice (Aug 2025)
- Public Safety Telecommunicator I APCO International (Jul 2025)
- Basic Life Support for Healthcare and Public Safety (BLS) AHA (Feb 2026)
Timeline
Alarm Monitor / Police Dispatcher
Constellis
07.2025 - Current
Airport Operations Trainee
City Of Philadelphia
09.2024 - 07.2025
Surveillance Operator
Rivers Casino
05.2023 - 09.2024
Security Officer (PHL Airport)
Allied Universal Security Services
04.2022 - 05.2023
Surveillance Operator
Rivers Casino
11.2020 - 04.2022
Security Officer
Rivers Casino
07.2019 - 11.2020
Bachelor of Science - BS - Homeland Security and Counter Terrorism
Southern New Hampshire University